Request Tracker

Request Tracker, usually called RT, is an open-source issue and ticket tracking system from Best Practical. It helps organizations keep track of what needs to be done, who is working on each task, what has already been completed and when work was finished or missed, which makes it suitable for support desks and internal operations teams.

The project's topics cover customer support, helpdesk, bug tracking, asset management, workflow and project management uses. RT runs as a web application written in Perl on a supported SQL database such as MySQL, MariaDB, PostgreSQL or Oracle, served through a FastCGI-capable web server like Apache or nginx. A bundled tool installs most Perl module dependencies, and full-text indexing is an optional extra.

RT is free to use under version 2 of the GNU General Public License regardless of scale. It is also commercially supported software: Best Practical sells hosting, support, training, custom development and professional services. Documentation, release notes, a community forum and a public wiki are available. It suits organizations that want a mature, self-hosted ticketing system with the option of paid support.