What is Faveo Helpdesk used for?

Faveo Helpdesk is a Laravel-based ticketing system for customer support, available in free community and paid enterprise editions. It is a good fit for running a customer support desk on your own server, managing support email as tickets, and starting free and upgrading to paid features later.

Is Faveo Helpdesk open source?

Yes. Faveo Helpdesk is open source under the OSL-3.0 licence. Its source code is on GitHub at faveosuite/faveo-helpdesk and is written mainly in PHP.

Is Faveo Helpdesk free?

Yes. Faveo Helpdesk is open source, so the software itself is free to use. Paid plans are also available, starting at $9 per seat per month.

Can I self-host Faveo Helpdesk?

Yes. Faveo Helpdesk can be self-hosted on your own server or infrastructure.

What is Faveo Helpdesk an alternative to?

Faveo Helpdesk is an open-source alternative to Zendesk, Help Scout, Freshservice and Zoho Desk. Other open-source alternatives to Zendesk include Zammad, Frappe Helpdesk and FreeScout.

Is Faveo Helpdesk actively maintained?

Yes. The most recent commit to Faveo Helpdesk was on 1 October 2026, and the latest release is v2.0.3, published on 31 October 2023. The project has 1.3k stars on GitHub.

Faveo Helpdesk: open-source alternative to Zendesk

About Faveo Helpdesk

Faveo Helpdesk is a helpdesk and ticketing system that helps businesses manage customer support. Built on the Laravel framework, it lets support teams receive, track and answer customer queries in one place, and the vendor positions it around retaining customers by handling their requests carefully.

The project is offered in several flavors. The Community Edition is free and open source, a Freelancer edition is free and includes enterprise features for two agents, an Enterprise Edition adds advanced features and integrations, and a separate Service Desk product covers IT asset management. Documentation covers the user manual, API, event list and plugin creation. The maintainers also say they take on customization requests.

Running Faveo requires PHP 8.1 or newer, MySQL 8.0 or MariaDB 10.6, a web server such as Apache, IIS or Nginx and several PHP extensions including IMAP. The repository is licensed under OSL-3.0. It suits small and mid-sized organizations that want a self-hosted ticketing system with an upgrade path to paid features.

Key features

Ticket management for customer support
Built on Laravel
REST API and documented events
Plugin creation guide
Email integration through IMAP
Community, Freelancer, and Enterprise editions

Good fit for

→Running a customer support desk on your own server
→Managing support email as tickets
→Starting free and upgrading to paid features later

Built with: PHP
Tags: helpdesk; ticketing; customer-support; laravel; php; self-hosted; support-desk; osl-3-0; email-tickets

Faveo Helpdesk: questions and answers

What is Faveo Helpdesk used for?: Faveo Helpdesk is a Laravel-based ticketing system for customer support, available in free community and paid enterprise editions. It is a good fit for running a customer support desk on your own server, managing support email as tickets, and starting free and upgrading to paid features later.
Is Faveo Helpdesk open source?: Yes. Faveo Helpdesk is open source under the OSL-3.0 licence. Its source code is on GitHub at faveosuite/faveo-helpdesk and is written mainly in PHP.
Is Faveo Helpdesk free?: Yes. Faveo Helpdesk is open source, so the software itself is free to use. Paid plans are also available, starting at $9 per seat per month.
Can I self-host Faveo Helpdesk?: Yes. Faveo Helpdesk can be self-hosted on your own server or infrastructure.
What is Faveo Helpdesk an alternative to?: Faveo Helpdesk is an open-source alternative to Zendesk, Help Scout, Freshservice and Zoho Desk. Other open-source alternatives to Zendesk include Zammad, Frappe Helpdesk and FreeScout.
Is Faveo Helpdesk actively maintained?: Yes. The most recent commit to Faveo Helpdesk was on 1 October 2026, and the latest release is v2.0.3, published on 31 October 2023. The project has 1.3k stars on GitHub.