What is HelpDesk used for?

HelpDesk is an email ticketing system for small support teams, with AI help, automation and integrations with Shopify, Slack and other tools. It is a good fit for small teams moving off a shared mailbox and online stores managing customer emails.

How much does HelpDesk cost?

Paid plans for HelpDesk start at $25 per seat per month, and there is no free plan. A free trial is available.

Is HelpDesk open source?

No. HelpDesk is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to HelpDesk include UVdesk, Zammad and FreeScout.

What are some alternatives to HelpDesk?

HelpDesk competes with Help Scout, Zendesk and Groove. For open-source options, see Enlisted's ranked list of open-source HelpDesk alternatives.

HelpDesk: features, pricing and alternatives

About HelpDesk

HelpDesk is a ticketing system from the team behind LiveChat, aimed at small support teams that manage customer communication through email and other channels. Messages become tickets in one shared place, where teammates can assign, discuss and resolve them together.

The site highlights AI-assisted ticketing and features for team collaboration, analytics, communication, multichannel support, ticket management, automation and personalization. Integrations include Shopify, Webflow, HubSpot, Slack, WordPress, WooCommerce, Salesforce and Klaviyo, and it offers a developer program and API. It also publishes free tools such as an AI email generator and a contact form builder, and mentions SOC 2 data security and round-the-clock support. HelpDesk is proprietary and delivered as a hosted service. A free 14-day trial is available with no credit card required, and plans are on the vendor's pricing page.

Key features

Email-based ticket management
Team collaboration on tickets
Automation rules and templates
Analytics on support performance
Integrations with Shopify and Slack
AI help for drafting replies

Good fit for

→Small teams moving off a shared mailbox
→Online stores managing customer emails

Tags: help-desk; ticketing; email; customer-support; automation; saas; small-business

HelpDesk: questions and answers

What is HelpDesk used for?: HelpDesk is an email ticketing system for small support teams, with AI help, automation and integrations with Shopify, Slack and other tools. It is a good fit for small teams moving off a shared mailbox and online stores managing customer emails.
How much does HelpDesk cost?: Paid plans for HelpDesk start at $25 per seat per month, and there is no free plan. A free trial is available.
Is HelpDesk open source?: No. HelpDesk is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to HelpDesk include UVdesk, Zammad and FreeScout.
What are some alternatives to HelpDesk?: HelpDesk competes with Help Scout, Zendesk and Groove. For open-source options, see Enlisted's ranked list of open-source HelpDesk alternatives.