What is Birdeye used for?

Birdeye is a reputation management and review platform for local and multi-location businesses, now organized around AI coworkers for marketing, operations and customer experience. It is a good fit for managing reviews across many locations, and automating appointment scheduling and reminders.

How much does Birdeye cost?

Birdeye doesn't publish fixed prices; pricing is quoted on request.

Is Birdeye open source?

No. Birdeye is proprietary (closed-source) software and can't be self-hosted. In the Marketing & SEO category, open-source options include OpenSEO, Dub and YOURLS.

What are some alternatives to Birdeye?

Birdeye competes with Trustpilot, Yext and BrightLocal.

Birdeye: features, pricing and alternatives

About Birdeye

Birdeye is a commercial platform that began with review collection and reputation management for local businesses and has grown into a broader suite for multi-location brands. It helps companies gather and respond to reviews, keep listings accurate and stay visible in local and AI search.

The vendor now packages its features as AI coworkers. One handles marketing tasks such as AI search, reviews, listings, social, chatbot and web pages, another handles operations like front desk, appointments, reminders, waitlists and insurance verification across voice, email and text, and a third covers customer experience with surveys, insights, competitor tracking, ticketing and reporting. Birdeye is a hosted service sold to multi-location brands and franchises.

Key features

Review collection and response
Business listings management
AI chatbot and front desk handling
Appointment reminders and waitlists
Customer surveys and insights
Competitor tracking and reporting

Good fit for

→Managing reviews across many locations
→Automating appointment scheduling and reminders

Tags: reputation-management; reviews; local-marketing; multi-location; ai-agents; listings; customer-experience

Birdeye: questions and answers

What is Birdeye used for?: Birdeye is a reputation management and review platform for local and multi-location businesses, now organized around AI coworkers for marketing, operations and customer experience. It is a good fit for managing reviews across many locations, and automating appointment scheduling and reminders.
How much does Birdeye cost?: Birdeye doesn't publish fixed prices; pricing is quoted on request.
Is Birdeye open source?: No. Birdeye is proprietary (closed-source) software and can't be self-hosted. In the Marketing & SEO category, open-source options include OpenSEO, Dub and YOURLS.
What are some alternatives to Birdeye?: Birdeye competes with Trustpilot, Yext and BrightLocal.