What is Trustpilot used for?

Trustpilot is a public online review platform where consumers rate businesses, with tools that let companies collect and display customer reviews. It is a good fit for building customer trust with visible ratings and collecting reviews after online purchases.

Yes. Trustpilot has a free plan.

Is Trustpilot open source?

No. Trustpilot is proprietary (closed-source) software and can't be self-hosted. In the Marketing & SEO category, open-source options include Dub, YOURLS and Shlink.

What are some alternatives to Trustpilot?

Trustpilot competes with Birdeye, Yotpo and Judge.me.

Trustpilot: features, pricing and alternatives

About Trustpilot

Trustpilot is a commercial review platform with two sides. Consumers can read and write public reviews of companies, and businesses can claim a profile, respond to feedback and use it to build trust with prospective customers.

Companies use Trustpilot's business tools to invite customers to leave reviews after a purchase, display ratings on their own website and in search results, and monitor what people are saying. The review pages are visible publicly and are widely indexed by search engines, which is why many firms take part. Trustpilot is a hosted service with no self-hosted version, and it serves businesses of many sizes across ecommerce and services.

Key features

Public review pages for businesses
Review invitations sent to customers
Responses to reviews from business profiles
Review widgets for company websites
Monitoring of customer ratings

Good fit for

→Building customer trust with visible ratings
→Collecting reviews after online purchases

Tags: reviews; reputation-management; customer-feedback; ratings; social-proof; ecommerce; marketing

Trustpilot: questions and answers

What is Trustpilot used for?: Trustpilot is a public online review platform where consumers rate businesses, with tools that let companies collect and display customer reviews. It is a good fit for building customer trust with visible ratings and collecting reviews after online purchases.
Is Trustpilot free?: Yes. Trustpilot has a free plan.
Is Trustpilot open source?: No. Trustpilot is proprietary (closed-source) software and can't be self-hosted. In the Marketing & SEO category, open-source options include Dub, YOURLS and Shlink.
What are some alternatives to Trustpilot?: Trustpilot competes with Birdeye, Yotpo and Judge.me.