What is Reputation used for?

Reputation is an online reputation management platform that combines reviews, listings, surveys and social tools for multi-location businesses. It is a good fit for multi-location brands keeping listings accurate, customer experience teams routing feedback to owners and marketers improving local ratings through review requests.

How much does Reputation cost?

Reputation is a paid product with no free plan. Priced per location per month: Rep Core $80, Rep Core + Pulse $115 and Rep Core + Surveys $150. Enterprise plans for 125+ locations are custom priced.

Is Reputation open source?

No. Reputation is proprietary (closed-source) software and can't be self-hosted. In the Marketing & SEO category, open-source options include Dub, OpenSEO and YOURLS.

What are some alternatives to Reputation?

Reputation competes with Birdeye, Yext and Podium.

Reputation: features, pricing and alternatives

About Reputation

Reputation is a commercial platform for managing how customers find, rate and talk about a business online. It collects reviews, business listings, survey responses and social signals and turns them into prioritized actions for each location, which makes it a fit for multi-location brands.

The platform is split into modules for insights on sentiment and patterns, listings that keep each location accurate and visible, reviews and responses, surveys, social publishing and response, and an actions feature that routes issues to the right team. ReputationIQ lets users ask questions of their customer data, and a Rep Score rolls reputation signals into one number. The vendor also offers a GEO readiness check that shows how AI tools find and understand a brand.

Reputation is a hosted commercial service with a pricing page and no self-hosted version. The company also runs webinars, customer recognition programs and a press room, and offers a free readiness check as an entry point.

Key features

Review monitoring and response
Business listings management
Customer surveys and feedback capture
Social publishing and listening
AI questions on customer signals
Single reputation score across signals
GEO readiness check for AI visibility

Good fit for

→Multi-location brands keeping listings accurate
→Customer experience teams routing feedback to owners
→Marketers improving local ratings through review requests

Tags: reputation-management; online-reviews; local-seo; listings-management; customer-experience; surveys; saas

Reputation: questions and answers

What is Reputation used for?: Reputation is an online reputation management platform that combines reviews, listings, surveys and social tools for multi-location businesses. It is a good fit for multi-location brands keeping listings accurate, customer experience teams routing feedback to owners and marketers improving local ratings through review requests.
How much does Reputation cost?: Reputation is a paid product with no free plan. Priced per location per month: Rep Core $80, Rep Core + Pulse $115 and Rep Core + Surveys $150. Enterprise plans for 125+ locations are custom priced.
Is Reputation open source?: No. Reputation is proprietary (closed-source) software and can't be self-hosted. In the Marketing & SEO category, open-source options include Dub, OpenSEO and YOURLS.
What are some alternatives to Reputation?: Reputation competes with Birdeye, Yext and Podium.