What is Kustomer used for?

Kustomer is a customer service CRM that spans many channels and keeps each customer's history in a single unified timeline. It is a good fit for support teams wanting full customer history in one view.

How much does Kustomer cost?

Kustomer doesn't publish fixed prices; pricing is quoted on request.

Is Kustomer open source?

No. Kustomer is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Kustomer include Chatwoot, UVdesk and Zammad.

What are some alternatives to Kustomer?

Kustomer competes with Zendesk, Gladly and Intercom. For open-source options, see Enlisted's ranked list of open-source Kustomer alternatives.

Kustomer: features, pricing and alternatives

About Kustomer

Kustomer is a customer service platform that behaves like a CRM. Instead of tracking separate tickets, it keeps every interaction with a customer, across channels, on one timeline, so agents see the full history before they reply.

The vendor site could not be read when this entry was prepared, so detailed features, automation options and plans are not described here. Kustomer is a proprietary, hosted service sold by subscription; check the vendor for current capabilities and pricing.

Key features

Omnichannel customer service
Unified customer timeline
CRM-style customer records
Hosted support platform

Good fit for

→Support teams wanting full customer history in one view

Tags: customer-support; crm; omnichannel; help-desk; ticketing; saas

Kustomer: questions and answers

What is Kustomer used for?: Kustomer is a customer service CRM that spans many channels and keeps each customer's history in a single unified timeline. It is a good fit for support teams wanting full customer history in one view.
How much does Kustomer cost?: Kustomer doesn't publish fixed prices; pricing is quoted on request.
Is Kustomer open source?: No. Kustomer is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Kustomer include Chatwoot, UVdesk and Zammad.
What are some alternatives to Kustomer?: Kustomer competes with Zendesk, Gladly and Intercom. For open-source options, see Enlisted's ranked list of open-source Kustomer alternatives.