What is eDesk used for?

eDesk is a help desk built for online marketplace and web store sellers, bringing Amazon, eBay and other customer messages into one inbox. It is a good fit for Amazon and eBay seller customer service, multi-marketplace support teams, and using support conversations to drive sales.

How much does eDesk cost?

Paid plans for eDesk start at $49 per seat per month, and there is no free plan. A free trial is available.

Is eDesk open source?

No. eDesk is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to eDesk include FreeScout, Libredesk and Chatwoot.

What are some alternatives to eDesk?

eDesk competes with Gorgias, Zendesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source eDesk alternatives.

eDesk: features, pricing and alternatives

About eDesk

eDesk is a hosted help desk made for ecommerce sellers. It collects customer messages from marketplaces and web stores into one unified inbox, so support staff do not have to log in to each marketplace separately to answer buyers.

It integrates with marketplaces such as Amazon, eBay, Walmart and Mirakl, communication channels including Instagram, Facebook, WhatsApp, TikTok Shop and Gmail, and store platforms such as Shopify, Magento, BigCommerce, WooCommerce, PrestaShop and Shopware. Shipping and tracking tools like AfterShip, ShipStation and Veeqo can be connected so agents see order context while replying.

Additional modules cover pre-sales questions, an AI agent for automating a share of support, a chatbot for web stores, reporting for support operations, and review and feedback requests sent to satisfied customers. eDesk is proprietary software sold by subscription, with a free start option and demo advertised on its site.

Key features

Unified inbox for marketplace and store messages
Amazon, eBay, Walmart and Mirakl integrations
Order and shipping context beside each ticket
AI agent to automate routine support
Webstore chatbot for visitors
Pre-sales message prioritization
Support reporting and review requests

Good fit for

→Amazon and eBay seller customer service
→Multi-marketplace support teams
→Using support conversations to drive sales

Tags: help-desk; ecommerce; marketplace; amazon; ebay; shared-inbox; customer-support

eDesk: questions and answers

What is eDesk used for?: eDesk is a help desk built for online marketplace and web store sellers, bringing Amazon, eBay and other customer messages into one inbox. It is a good fit for Amazon and eBay seller customer service, multi-marketplace support teams, and using support conversations to drive sales.
How much does eDesk cost?: Paid plans for eDesk start at $49 per seat per month, and there is no free plan. A free trial is available.
Is eDesk open source?: No. eDesk is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to eDesk include FreeScout, Libredesk and Chatwoot.
What are some alternatives to eDesk?: eDesk competes with Gorgias, Zendesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source eDesk alternatives.