What is Re:amaze used for?

Re:amaze is a help desk and live chat platform for online stores, combining email, chat, social, SMS, chatbots, FAQ pages and AI features. It is a good fit for e-commerce brands consolidating support channels and announcing outages through a status page.

How much does Re:amaze cost?

Paid plans for Re:amaze start at $29 per seat per month, and there is no free plan. A free trial is available.

Is Re:amaze open source?

No. Re:amaze is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Re:amaze include Live Helper Chat, Chatwoot and Libredesk.

What are some alternatives to Re:amaze?

Re:amaze competes with Gorgias, Zendesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source Re:amaze alternatives.

Re:amaze: features, pricing and alternatives

About Re:amaze

Re:amaze is a help desk and customer engagement platform built with e-commerce and online businesses in mind. It brings email, live chat, social media, text messages, phone calls, video calls and push notifications into one shared inbox, where teammates can use assignments, notes and shared views to collaborate.

Product areas include a shared inbox, live chat with automated messages and video calls, chatbots, push campaigns, an AI assistant in beta for responding, creating and summarizing, a customizable embeddable FAQ, a status page for incidents and live monitoring of customer activity. Workflow macros and AI help automate common tasks.

Re:amaze is proprietary and delivered as a hosted service. A 14-day free trial with no credit card is offered, a demo can be requested, and plans, a developer area and integrations are available on its site.

Key features

Shared inbox for email, chat and social
Live chat and chatbots
SMS and VoIP support channels
Embeddable FAQ center
Status page for incidents
Workflow macros and AI assistance

Good fit for

→E-commerce brands consolidating support channels
→Announcing outages through a status page

Tags: help-desk; live-chat; ecommerce; chatbot; customer-support; sms; saas

Re:amaze: questions and answers

What is Re:amaze used for?: Re:amaze is a help desk and live chat platform for online stores, combining email, chat, social, SMS, chatbots, FAQ pages and AI features. It is a good fit for e-commerce brands consolidating support channels and announcing outages through a status page.
How much does Re:amaze cost?: Paid plans for Re:amaze start at $29 per seat per month, and there is no free plan. A free trial is available.
Is Re:amaze open source?: No. Re:amaze is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Re:amaze include Live Helper Chat, Chatwoot and Libredesk.
What are some alternatives to Re:amaze?: Re:amaze competes with Gorgias, Zendesk and Help Scout. For open-source options, see Enlisted's ranked list of open-source Re:amaze alternatives.