SolarWinds Service Desk

SolarWinds Service Desk is a commercial, cloud-based IT service management tool from SolarWinds. It gives IT teams a central place to receive and track employee requests and incidents, and to keep an inventory of the hardware and software assets those requests relate to.

A service desk of this kind typically offers a self-service portal, a service catalog, ticket workflows with approvals, a knowledge base and reporting, alongside asset tracking that ties devices and licenses to people and tickets. The vendor site could not be read when this entry was written, so confirm the current module list on the SolarWinds website.

The product is proprietary and delivered as a hosted service, sold to IT departments in small, mid-sized and large organizations that want help desk and asset management in one system rather than separate tools.