Open-source ServiceNow alternatives

Snipe-IT is a free and open-source asset management system for IT operations. It helps answer questions such as who has which laptop, when it was bought so it can be depreciated correctly, and how software licenses are assigned. It is built on Laravel 12 and written in PHP, and it is licensed under AGPL-3.0.

It is web-based software, so there is no executable to install on desktops. It runs on a web server and is used through a browser, and it works on Mac, Linux and Windows hosts. A Docker image is available, and an installation manual, user manual and live demo are linked from the repository.

The project is actively developed with frequent releases. It offers translations, related libraries and modules, an announcement list and community channels, and asks users to read the getting-help guidelines and common issues before opening a ticket. Bug reports and feature requests go through GitHub Issues.

GLPI is a free IT asset and service management package; its name abbreviates the French Gestionnaire Libre de Parc Informatique. It combines an ITIL-style service desk with inventory and configuration management, so IT teams can track which equipment and software they own while also handling the tickets that relate to it.

Main capabilities include service asset and configuration management for computers, peripherals, network printers and their components, with a native dynamic inventory from version 10 onward to keep the configuration database current. It also covers request fulfillment, incident handling, license tracking, software auditing and data center management, and the project topics mention impact analysis and a CMDB.

GLPI is written in PHP, licensed under GPL-3.0 and normally self-hosted on a web server with a database. It suits IT departments that want a single open-source system for helpdesk tickets, asset inventory and software compliance.

iTop, short for IT Operations Portal, is a web-based IT service management platform from Combodo. It combines a fully customizable configuration management database, a helpdesk system and a document management tool, and it follows ITIL practices, which makes it relevant for IT departments and service providers.

Its feature list covers configurable CMDB, helpdesk and incident management, service and contract management, change management, configurable SLA handling and a graphical impact analysis. There are CSV import tools for any data, consistency audits to check data quality and data synchronization for federation. It can be extended with many add-ons and web services, and the iTop Hub lets administrators discover and install extensions.

iTop is written in PHP and licensed under AGPL-3.0, and it runs on your own web server with documentation, GitHub Discussions and release notes for support. It suits IT teams that want an open-source tool for tracking assets and services alongside tickets, with the flexibility to model their own organization.