What is TOPdesk used for?

TOPdesk is commercial service management software that lets IT, facilities and HR teams handle internal service requests from one platform. It is a good fit for running an internal IT service desk, handling facilities requests from employees and giving HR a structured request channel.

How much does TOPdesk cost?

TOPdesk doesn't publish fixed prices; pricing is quoted on request.

Is TOPdesk open source?

No. TOPdesk is proprietary (closed-source) software. Open-source alternatives to TOPdesk include Znuny, GLPI and Zammad.

What are some alternatives to TOPdesk?

TOPdesk competes with ServiceNow, Freshservice and Jira Service Management. For open-source options, see Enlisted's ranked list of open-source TOPdesk alternatives.

TOPdesk: features, pricing and alternatives

About TOPdesk

TOPdesk is a commercial service management product aimed at the teams that answer internal requests inside an organization: IT, facilities and HR. It gives those departments a shared way to receive, track and resolve the questions and issues that employees send them.

Rather than limiting itself to a classic IT help desk, TOPdesk positions service management as something several departments can run side by side. Its website is offered in several languages, including Dutch, German, French, Danish, Hungarian and Portuguese. Detailed feature and pricing information is published by the vendor and should be checked on its site.

Key features

Service management for IT, facilities and HR teams
Shared handling of internal service requests
Tracking of requests from employees
Multilingual vendor site and audience

Good fit for

→Running an internal IT service desk
→Handling facilities requests from employees
→Giving HR a structured request channel

Tags: service-management; itsm; help-desk; facilities; hr-service; ticketing

TOPdesk: questions and answers

What is TOPdesk used for?: TOPdesk is commercial service management software that lets IT, facilities and HR teams handle internal service requests from one platform. It is a good fit for running an internal IT service desk, handling facilities requests from employees and giving HR a structured request channel.
How much does TOPdesk cost?: TOPdesk doesn't publish fixed prices; pricing is quoted on request.
Is TOPdesk open source?: No. TOPdesk is proprietary (closed-source) software. Open-source alternatives to TOPdesk include Znuny, GLPI and Zammad.
What are some alternatives to TOPdesk?: TOPdesk competes with ServiceNow, Freshservice and Jira Service Management. For open-source options, see Enlisted's ranked list of open-source TOPdesk alternatives.