What is ConnectWise Manage used for?

ConnectWise Manage is an IT management platform that provides PSA, RMM, remote access, cybersecurity, and backup tools for MSPs and IT departments. It is a good fit for service desk ticketing and ticket triage, endpoint management and patch management, and cyber remediation and billing reconciliation.

Is ConnectWise Manage open source?

No. ConnectWise Manage is proprietary (closed-source) software. In the Monitoring & Observability category, open-source options include Tactical RMM, Netdata and Grafana.

What are some alternatives to ConnectWise Manage?

ConnectWise Manage competes with SysAid.

ConnectWise Manage: features, pricing and alternatives

About ConnectWise Manage

ConnectWise Manage is a platform for managed service providers and IT departments. It combines professional services automation, remote monitoring and management, remote access, cybersecurity, and data protection tools into a single system.

The platform is designed to support IT service delivery, endpoint management, service desk ticketing, patch management, and billing reconciliation. It also includes AI agents and workflow automation capabilities.

Key features

PSA (professional services automation)
RMM (remote monitoring and management)
ScreenConnect remote access
SIEM, managed EDR, and vulnerability management
M365 cloud backup and SaaS security
AI agents and RPA (robotic process automation)

Good fit for

Service desk ticketing and ticket triage
Endpoint management and patch management
Cyber remediation and billing reconciliation

Tags: psa; rmm; remote access; cybersecurity; backup; msp

ConnectWise Manage: questions and answers

What is ConnectWise Manage used for?: ConnectWise Manage is an IT management platform that provides PSA, RMM, remote access, cybersecurity, and backup tools for MSPs and IT departments. It is a good fit for service desk ticketing and ticket triage, endpoint management and patch management, and cyber remediation and billing reconciliation.
Is ConnectWise Manage open source?: No. ConnectWise Manage is proprietary (closed-source) software. In the Monitoring & Observability category, open-source options include Tactical RMM, Netdata and Grafana.
What are some alternatives to ConnectWise Manage?: ConnectWise Manage competes with SysAid.