About Forethought

Forethought is a commercial AI platform for customer support teams. Its software uses AI agents to resolve customer issues automatically and to support human agents, with the stated goal of lowering support costs while keeping the customer experience consistent. The homepage notes that Forethought is now part of Zendesk.

The platform is organized around several agents: Solve handles customer conversations end to end, Triage classifies tickets and routes each to the right team, Discover surfaces gaps in knowledge content, and a QA agent scores human-handled tickets. An agentic copilot also assists human agents while they work.

It works across channels including chat, email, voice and Slack, and offers a headless option for embedding AI into other systems. Forethought is proprietary software delivered as a hosted service, with demos available by request, and is aimed at CX, operations and support teams in SaaS, ecommerce, fintech and similar industries.