What is NICE CXone used for?

NICE CXone is a large-scale cloud contact center and customer experience AI platform that coordinates human and AI agents to resolve service journeys. It is a good fit for enterprises automating customer service journeys, and blending human and AI agents in one workspace.

How much does NICE CXone cost?

Paid plans for NICE CXone start at $110 per seat per month, and there is no free plan.

Is NICE CXone open source?

No. NICE CXone is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include iTop, Request Tracker and Chatwoot.

What are some alternatives to NICE CXone?

NICE CXone competes with Genesys Cloud, Five9 and Talkdesk.

NICE CXone: features, pricing and alternatives

About NICE CXone

NICE CXone is an enterprise contact center platform now described as a customer experience AI platform. It aims to bring data, AI agents and orchestration together so customer journeys can be automated and resolved at enterprise scale, and it is aimed at large organizations that run extensive service operations.

Platform capabilities include agentic experience automation that resolves customer needs, engagement orchestration across service journeys and workforce empowerment through real-time AI assistance. Supporting elements are agent and supervisor workspaces, global voice coverage, a conversational AI and agentic platform for self-service, open integrations and a cloud architecture, along with a trust center for security and compliance information. NICE CXone is proprietary and delivered as a hosted service. The site offers a savings calculator, a pricing page, support and status pages and a partner program.

Key features

Agentic AI for self-service resolution
Engagement orchestration across journeys
Agent and supervisor workspaces
Global voice coverage
Open integrations with business systems
Real-time AI assistance for employees

Good fit for

→Enterprises automating customer service journeys
→Blending human and AI agents in one workspace

Tags: contact-center; ccaas; customer-experience; ai-agents; enterprise; voice; saas

NICE CXone: questions and answers

What is NICE CXone used for?: NICE CXone is a large-scale cloud contact center and customer experience AI platform that coordinates human and AI agents to resolve service journeys. It is a good fit for enterprises automating customer service journeys, and blending human and AI agents in one workspace.
How much does NICE CXone cost?: Paid plans for NICE CXone start at $110 per seat per month, and there is no free plan.
Is NICE CXone open source?: No. NICE CXone is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include iTop, Request Tracker and Chatwoot.
What are some alternatives to NICE CXone?: NICE CXone competes with Genesys Cloud, Five9 and Talkdesk.