What is Talkdesk used for?

Talkdesk is a cloud contact center platform that adds AI agents for customer experience automation alongside conventional contact center software. It is a good fit for automating order status and appointment calls, and blending human and AI agents in a contact center.

How much does Talkdesk cost?

Paid plans for Talkdesk start at $85 per seat per month, and there is no free plan. A free trial is available.

Is Talkdesk open source?

No. Talkdesk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Request Tracker, Chatwoot and UVdesk.

What are some alternatives to Talkdesk?

Talkdesk competes with Five9, Genesys Cloud and NICE CXone.

Talkdesk: features, pricing and alternatives

About Talkdesk

Talkdesk is a cloud contact center vendor that combines contact center as a service for human agents with what it calls customer experience automation for AI. Its message is a hybrid workforce in which people focus on judgment and empathy while AI agents carry out routine work from start to finish.

The platform lets organizations compose, deploy and orchestrate specialized AI agents, reuse skills across the customer journey and define goals, policies and constraints that the agents work within. Example use cases include appointments and directions, order status and tracking, proactive travel notifications and card status and authorization. Industry-specific pre-trained agents and a data cloud support domain-aware decisions. Talkdesk is proprietary and delivered as a hosted service. Visitors can get started or explore use cases, and a pricing page describes the CXA offering.

Key features

Cloud contact center for human agents
Specialized AI agents for customer tasks
Reusable agent skills
Industry-specific pre-trained agents
Goal and policy based agent control

Good fit for

→Automating order status and appointment calls
→Blending human and AI agents in a contact center

Tags: contact-center; ccaas; customer-support; ai-agents; cx-automation; voice; saas

Talkdesk: questions and answers

What is Talkdesk used for?: Talkdesk is a cloud contact center platform that adds AI agents for customer experience automation alongside conventional contact center software. It is a good fit for automating order status and appointment calls, and blending human and AI agents in a contact center.
How much does Talkdesk cost?: Paid plans for Talkdesk start at $85 per seat per month, and there is no free plan. A free trial is available.
Is Talkdesk open source?: No. Talkdesk is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Request Tracker, Chatwoot and UVdesk.
What are some alternatives to Talkdesk?: Talkdesk competes with Five9, Genesys Cloud and NICE CXone.