What is Dialpad used for?

Dialpad is a cloud phone and contact center platform with AI call transcription, AI agents and messaging for customer service and sales teams. It is a good fit for customer service contact centers, sales teams making outbound calls, and unified company phone and messaging.

How much does Dialpad cost?

Dialpad is a paid product with no free plan.

Is Dialpad open source?

No. Dialpad is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include ChatGPT-On-CS, Chatwoot and UVdesk.

What are some alternatives to Dialpad?

Dialpad competes with Aircall, Talkdesk and RingCentral.

Dialpad: features, pricing and alternatives

About Dialpad

Dialpad is a hosted communications platform that combines a business phone system, a contact center and messaging. Companies use it for customer service, outbound sales and general team communication, with AI features built into calls and conversations rather than added as a separate tool.

Its AI features include real-time call transcription, notes and insights, plus AI agents that can run workflows such as scheduling appointments, processing orders or handling refunds across voice, chat, SMS and email. The vendor states that the platform is HIPAA compliant and SOC 2 certified, with audit logs and PII protection. It integrates with products such as Zendesk, Microsoft Teams and Salesforce, and offers desktop and mobile apps.

Dialpad is proprietary software delivered as a cloud service, with a free trial and demos advertised on its site. It suits businesses that want voice, contact center and AI assistance on one platform, ranging from small teams to large service operations.

Key features

Cloud business phone system
AI call transcription, notes and insights
AI agents for voice and digital channels
Contact center tools for customer service
Outbound sales calling support
Integrations with Salesforce, Zendesk and Microsoft Teams

Good fit for

→Customer service contact centers
→Sales teams making outbound calls
→Unified company phone and messaging

Tags: voip; contact-center; business-phone; ai-transcription; ai-agents; customer-service; unified-communications

Dialpad: questions and answers

What is Dialpad used for?: Dialpad is a cloud phone and contact center platform with AI call transcription, AI agents and messaging for customer service and sales teams. It is a good fit for customer service contact centers, sales teams making outbound calls, and unified company phone and messaging.
How much does Dialpad cost?: Dialpad is a paid product with no free plan.
Is Dialpad open source?: No. Dialpad is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include ChatGPT-On-CS, Chatwoot and UVdesk.
What are some alternatives to Dialpad?: Dialpad competes with Aircall, Talkdesk and RingCentral.