Five9

Five9 is a cloud contact center as a service provider. Organizations use it to run inbound, outbound and blended campaigns across voice, email, chat, social, SMS and video, with agent and supervisor desktops, CRM and unified communications integrations, APIs and administration tools.

Its AI and automation line includes AI agents, agent assist, summaries, insights, AI trust and governance, an AI knowledge tool and GenAI Studio, plus workflow automation and reporting. Workforce engagement features cover quality management, scheduling and forecasting, analysis of interactions, performance tracking and gamification. Solutions are tailored to healthcare, financial services, retail, higher education, government, collections and outsourcing, and to enterprise, mid-market and small businesses. Five9 is proprietary and delivered as a hosted service. The site lists pricing and bundles, a CX marketplace, demos and a trust office, and promotes events and readiness guides for contact centers.