What is Cresta used for?

Cresta is an AI platform for contact centers combining AI agents, real-time agent assist, conversation intelligence and coaching for customer conversations. It is a good fit for reducing cost per contact in customer care, coaching sales agents in real time and compliant collections conversations.

How much does Cresta cost?

Cresta doesn't publish fixed prices; pricing is quoted on request.

Is Cresta open source?

No. Cresta is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and GLPI.

What are some alternatives to Cresta?

Cresta competes with Observe.AI, NICE CXone and Five9.

Cresta: features, pricing and alternatives

About Cresta

Cresta is a commercial AI platform for contact centers. It combines AI agents that handle customer conversations with tools that assist human agents in real time, analyze conversations and coach staff, all on one platform.

Products include AI Agent for discovery, build, test, deploy and optimization across channels, Agent Assist with a knowledge agent, summaries and behavioral guidance, and Conversation Intelligence with an AI analyst, automation discovery, coaching, quality management and a training simulator. Platform pieces include integrations, responsible AI controls and synthetic customers for testing.

Use cases include sales, customer care, retention and collections, with industry pages for airlines, automotive, finance, healthcare, home services, insurance, retail, telecommunications and travel. Cresta is hosted software sold through demos.

Key features

AI agents for customer conversations
Real-time agent assist with knowledge agent
AI-generated conversation summaries
Conversation analytics and AI analyst
Quality management and coaching
Training simulator for agents

Good fit for

→Reducing cost per contact in customer care
→Coaching sales agents in real time
→Compliant collections conversations

Tags: contact-center; agent-assist; conversation-intelligence; ai-agents; coaching; quality-management; saas

Cresta: questions and answers

What is Cresta used for?: Cresta is an AI platform for contact centers combining AI agents, real-time agent assist, conversation intelligence and coaching for customer conversations. It is a good fit for reducing cost per contact in customer care, coaching sales agents in real time and compliant collections conversations.
How much does Cresta cost?: Cresta doesn't publish fixed prices; pricing is quoted on request.
Is Cresta open source?: No. Cresta is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, UVdesk and GLPI.
What are some alternatives to Cresta?: Cresta competes with Observe.AI, NICE CXone and Five9.