Open-source LivePerson alternatives

Chatwoot is an open-source, self-hostable customer support platform that gathers all customer conversations into one inbox. It is presented as an alternative to Intercom, Zendesk and Salesforce Service Cloud, and aims to give businesses control over their customer data while managing conversations across channels.

The shared inbox takes in website live chat, email, SMS and messaging channels such as Facebook, Instagram, Twitter, WhatsApp, Telegram and Line. An AI agent called Captain automates replies to common questions to reduce agent workload, and a built-in Help Center portal lets you publish articles and FAQs so customers can find answers themselves. Collaboration tools include private notes with mentions, labels, canned responses, auto-assignment based on availability, custom views and filters, a command bar and multi-language support.

Chatwoot is built with Ruby on Rails and Vue and can be run with Docker, with deployment guides on its help center. The repository license is listed as 'Other', so confirm which parts are open source. A hosted cloud version is also available for teams that prefer not to maintain their own server.

Botpress is a platform for building chatbots and AI assistants powered by large language models such as OpenAI's GPT. Its Botpress Cloud product is the main way to build and run agents, and this repository holds the open-source parts that surround it. It is written in TypeScript and released under the MIT license.

The repository contains the public integrations on the Botpress Hub that Botpress maintains, the developer tools for Botpress Cloud including the CLI, SDK and API client, examples of bots written as code with the SDK and CLI, and plugins for Botpress Studio. Developers can create their own integration from a template using the CLI and publish it to the Hub without forking the repository.

Contributions are welcome through pull requests and issues for the code in the repository, while Discord is suggested for faster responses about Cloud issues. On-premise Botpress version 12 is maintained in a separate repository, which is where problems with that version belong.