What is Kore.ai used for?

Kore.ai is an enterprise conversational AI platform for customer service and employee support, with AI agents, agent assist and quality management. It is a good fit for automating HR and IT employee support, AI voice agents for banking operations, and customer service contact centers.

How much does Kore.ai cost?

Kore.ai doesn't publish fixed prices; pricing is quoted on request.

Is Kore.ai open source?

No. Kore.ai is proprietary (closed-source) software. Open-source alternatives to Kore.ai include Dograh and WebWhiz.

What are some alternatives to Kore.ai?

Kore.ai competes with Yellow.ai, Ada and LivePerson. For open-source options, see Enlisted's ranked list of open-source Kore.ai alternatives.

Kore.ai: features, pricing and alternatives

About Kore.ai

Kore.ai is a commercial enterprise AI platform for customer experience and employee experience. It offers voice and digital AI agents, agent assistance, quality management and an AI-native contact center for customer service, plus enterprise search and AI for HR, IT and recruiting for employees.

The platform is described as agentic, with AI agents that resolve cases end-to-end, support human agents and continuously optimize. Example scenarios on its site include HR support, IT service desk operations, treasury and trade banking operations, and customer service transformation.

Kore.ai targets industries such as banking, wealth management, insurance, healthcare payers, providers and life sciences, retail, telecom, and travel and hospitality. It is sold to enterprises through demos, with documentation, a trust center and a learning zone.

Key features

Voice and digital AI agents
Agent assistance for human staff
Quality management
AI-native contact center
Enterprise search and AI for HR and IT

Good fit for

→Automating HR and IT employee support
→AI voice agents for banking operations
→Customer service contact centers

Tags: conversational-ai; ai-agents; contact-center; enterprise; employee-support; agent-assist

Kore.ai: questions and answers

What is Kore.ai used for?: Kore.ai is an enterprise conversational AI platform for customer service and employee support, with AI agents, agent assist and quality management. It is a good fit for automating HR and IT employee support, AI voice agents for banking operations, and customer service contact centers.
How much does Kore.ai cost?: Kore.ai doesn't publish fixed prices; pricing is quoted on request.
Is Kore.ai open source?: No. Kore.ai is proprietary (closed-source) software. Open-source alternatives to Kore.ai include Dograh and WebWhiz.
What are some alternatives to Kore.ai?: Kore.ai competes with Yellow.ai, Ada and LivePerson. For open-source options, see Enlisted's ranked list of open-source Kore.ai alternatives.