What is Decagon used for?

Decagon: AI customer support agents that handle chat, email and voice conversations, with workflows, testing and reporting tools for enterprises. It is a good fit for automating enterprise customer support and testing AI agents before release.

How much does Decagon cost?

Decagon doesn't publish fixed prices; pricing is quoted on request.

Is Decagon open source?

No. Decagon is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Decagon include Chatwoot, Bytedesk and Dograh.

What are some alternatives to Decagon?

Decagon competes with Sierra, Fin and Intercom. For open-source options, see Enlisted's ranked list of open-source Decagon alternatives.

Decagon: features, pricing and alternatives

About Decagon

Decagon is a commercial platform for building and running AI support agents, positioned as an AI concierge for customers. Its agents handle conversations over voice, chat and email, with a goal of personalized, on-brand service across the customer lifecycle.

The product is organized around building, optimizing and scaling agents. Build tools include AOPs, which are workflows for AI agents, and integrations with tool connectors. Optimize tools include live A/B experiments and testing and QA simulations at scale, while insights and reporting, an always-on QA monitor called Watchtower and knowledge suggestions support scale. Duet is the AI partner product.

Decagon serves industries such as financial services, travel and hospitality, health and wellness, technology, retail, telecommunications and media. It is hosted software sold through demos, with a trust center and a resources hub.

Key features

AI agents for chat, email and voice
AOPs workflows for AI agents
Live A/B experiments on agent behavior
Simulation-based testing and QA
Insights and voice-of-the-customer reporting
Always-on quality monitoring

Good fit for

→Automating enterprise customer support
→Testing AI agents before release

Tags: ai-agents; customer-support; conversational-ai; voice-ai; enterprise; qa-testing; saas

Decagon: questions and answers

What is Decagon used for?: Decagon: AI customer support agents that handle chat, email and voice conversations, with workflows, testing and reporting tools for enterprises. It is a good fit for automating enterprise customer support and testing AI agents before release.
How much does Decagon cost?: Decagon doesn't publish fixed prices; pricing is quoted on request.
Is Decagon open source?: No. Decagon is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Decagon include Chatwoot, Bytedesk and Dograh.
What are some alternatives to Decagon?: Decagon competes with Sierra, Fin and Intercom. For open-source options, see Enlisted's ranked list of open-source Decagon alternatives.