About Fin

Fin is a commercial AI customer agent from Intercom. It answers and resolves customer questions across channels such as voice, chat, email, social and Slack, and the vendor markets variants for service, sales and ecommerce.

Fin is described as improving through a cycle of train, test, deploy and analyze, with an operator agent for customer operations. It runs on AI models purpose-built for customer service and offers an API platform, MCP and data integrations. It works natively inside the Intercom helpdesk and can also be added to other helpdesks such as Salesforce, Freshdesk and HubSpot.

Fin is hosted software with a free trial, a demo, a pricing page and learning resources such as Fin Academy. Industry pages cover gaming, ecommerce, financial services and technology.