What is Helpjuice used for?

Helpjuice is a hosted knowledge base platform with built-in analytics and search, used for customer help centers and internal documentation. It is a good fit for customer self-service help center and internal team documentation.

How much does Helpjuice cost?

Paid plans for Helpjuice start at $249 per month, and there is no free plan. A free trial is available.

Is Helpjuice open source?

No. Helpjuice is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Helpjuice include Outline, Wiki.js and Docmost.

What are some alternatives to Helpjuice?

Helpjuice competes with Document360, HelpDocs and KnowledgeOwl. For open-source options, see Enlisted's ranked list of open-source Helpjuice alternatives.

Helpjuice: features, pricing and alternatives

About Helpjuice

Helpjuice is a commercial knowledge base product that lets companies publish help articles for customers or maintain internal documentation for staff. It is delivered as a hosted service, so teams write and manage content in the browser and publish it to a branded help center.

The platform emphasizes search and analytics: readers can find answers quickly, and content owners can see what people look for and which topics lack coverage. This feedback loop helps support teams reduce repetitive tickets by improving articles over time.

Helpjuice is proprietary software sold as a subscription. Details of its current editor, permissions and integrations are not covered here, so confirm the present feature set and plans on the vendor's website before choosing it.

Key features

Hosted knowledge base for help articles
Search to help readers find answers
Analytics on searches and article usage
Branded, customizable help center
Internal and external documentation use

Good fit for

→Customer self-service help center
→Internal team documentation

Tags: knowledge-base; help-center; documentation; analytics; search; self-service

Helpjuice: questions and answers

What is Helpjuice used for?: Helpjuice is a hosted knowledge base platform with built-in analytics and search, used for customer help centers and internal documentation. It is a good fit for customer self-service help center and internal team documentation.
How much does Helpjuice cost?: Paid plans for Helpjuice start at $249 per month, and there is no free plan. A free trial is available.
Is Helpjuice open source?: No. Helpjuice is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Helpjuice include Outline, Wiki.js and Docmost.
What are some alternatives to Helpjuice?: Helpjuice competes with Document360, HelpDocs and KnowledgeOwl. For open-source options, see Enlisted's ranked list of open-source Helpjuice alternatives.