What is Document360 used for?

Document360 is knowledge base software for product documentation, internal wikis and customer self-service, with AI search and writing tools. It is a good fit for customer-facing help center, software and API documentation, and internal SOPs and employee knowledge base.

How much does Document360 cost?

Document360 doesn't publish fixed prices; pricing is quoted on request. No flat prices are published. Document360 quotes a custom plan based on workspaces, languages, team accounts, SSO needs and AI usage; a demo or quote request is the way in.

Is Document360 open source?

No. Document360 is proprietary (closed-source) software. Open-source alternatives to Document360 include Outline, Wiki.js and Docmost.

What are some alternatives to Document360?

Document360 competes with Helpjuice, HelpDocs and KnowledgeOwl. For open-source options, see Enlisted's ranked list of open-source Document360 alternatives.

Document360: features, pricing and alternatives

About Document360

Document360 is a hosted knowledge base platform for publishing product documentation, help centers and internal wikis. It splits the work into a portal where editors, writers and reviewers create content and a public or private site where customers or employees read it.

On the authoring side it offers collaborative editing, a custom workflow builder for review and approval, import from PDF and Word files, and export to PDF. Published sites can be customized and tuned for search engines, and the platform adds analytics, SSO and SCIM, integrations and an API. A set of AI features covers search, a chatbot, writing assistance, an interactive decision tree, a support ticket deflector and Mermaid diagrams.

It is a proprietary, subscription product with several tiers, including an enterprise option. Typical uses listed by the vendor include internal and external knowledge bases, software and API documentation, SOPs and user manuals, so it suits software companies and support teams that want a structured docs workflow.

Key features

Separate editor portal and reader site
Collaborative editing with custom review workflows
Import from PDF and Word files
AI search and chatbot for readers
Analytics on documentation usage
SSO and SCIM for access control
API and integrations with other tools

Good fit for

→Customer-facing help center
→Software and API documentation
→Internal SOPs and employee knowledge base

Tags: knowledge-base; documentation; help-center; technical-writing; ai-search; sop; wiki

Document360: questions and answers

What is Document360 used for?: Document360 is knowledge base software for product documentation, internal wikis and customer self-service, with AI search and writing tools. It is a good fit for customer-facing help center, software and API documentation, and internal SOPs and employee knowledge base.
How much does Document360 cost?: Document360 doesn't publish fixed prices; pricing is quoted on request. No flat prices are published. Document360 quotes a custom plan based on workspaces, languages, team accounts, SSO needs and AI usage; a demo or quote request is the way in.
Is Document360 open source?: No. Document360 is proprietary (closed-source) software. Open-source alternatives to Document360 include Outline, Wiki.js and Docmost.
What are some alternatives to Document360?: Document360 competes with Helpjuice, HelpDocs and KnowledgeOwl. For open-source options, see Enlisted's ranked list of open-source Document360 alternatives.