What is respond.io used for?

respond.io manages customer conversations over WhatsApp, TikTok, Instagram, Facebook and other messaging apps in a shared team inbox. It is a good fit for chat commerce on WhatsApp and social apps, lead handling from social ads, and appointment scheduling for service businesses.

How much does respond.io cost?

Paid plans for respond.io start at $99 per month, and there is no free plan. A free trial is available.

Is respond.io open source?

No. respond.io is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to respond.io include Libredesk, Chatwoot and DeskcommCRM.

What are some alternatives to respond.io?

respond.io competes with Trengo, Kommo and Intercom. For open-source options, see Enlisted's ranked list of open-source respond.io alternatives.

respond.io: features, pricing and alternatives

About respond.io

respond.io is a hosted customer conversation management platform built for businesses that deal with customers over messaging apps. It unifies channels such as WhatsApp, TikTok, Instagram and Facebook in a team inbox, so conversations from ads, social media, websites and offline touchpoints can be handled together.

Beyond the inbox, it supports the sales and service journey: capturing leads, qualifying and routing them to the right team members, booking appointments, and running promotions, newsletters, renewal reminders and CSAT or NPS surveys over chat. AI agents can answer questions on behalf of the team, and the platform supports the WhatsApp Business Calling API and a mobile app.

The vendor provides a developer hub, a partner program and free utilities such as a WhatsApp pricing calculator, link generator and QR generator. respond.io is proprietary software delivered as a cloud service and is aimed mainly at business-to-consumer companies in sectors such as retail, education, healthcare and travel.

Key features

Team inbox across WhatsApp, TikTok, Instagram and Facebook
AI agents that answer customer questions
Lead qualification and routing to team members
Appointment booking over chat
Broadcast promotions and renewal reminders
CSAT and NPS surveys in chat
WhatsApp Business Calling API support

Good fit for

→Chat commerce on WhatsApp and social apps
→Lead handling from social ads
→Appointment scheduling for service businesses

Tags: whatsapp; messaging; team-inbox; ai-agents; lead-routing; customer-conversations; chat-commerce

respond.io: questions and answers

What is respond.io used for?: respond.io manages customer conversations over WhatsApp, TikTok, Instagram, Facebook and other messaging apps in a shared team inbox. It is a good fit for chat commerce on WhatsApp and social apps, lead handling from social ads, and appointment scheduling for service businesses.
How much does respond.io cost?: Paid plans for respond.io start at $99 per month, and there is no free plan. A free trial is available.
Is respond.io open source?: No. respond.io is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to respond.io include Libredesk, Chatwoot and DeskcommCRM.
What are some alternatives to respond.io?: respond.io competes with Trengo, Kommo and Intercom. For open-source options, see Enlisted's ranked list of open-source respond.io alternatives.