Zoho SalesIQ

Zoho SalesIQ is a customer engagement product from Zoho that combines live chat with website visitor analytics. It lets teams see who is browsing their site, how they got there and what they are looking at, and start a conversation at a useful moment rather than waiting for a form submission.

Visitors can be engaged through chat triggers that fire based on lead score, the page being viewed, time spent or specific actions. Pre-chat forms and chatbots collect contact details, and automated lead scoring ranks visitors by browsing behavior so qualified leads can be passed on to a CRM. The same chat can be used on websites, mobile apps and instant messaging channels.

It is a proprietary, cloud-hosted product and part of the wider Zoho ecosystem, so it connects most naturally with Zoho CRM and other Zoho apps. The vendor also promotes newer AI-driven features that act on conversation context. It suits small businesses and larger teams that want chat and visitor tracking in one tool.