What is Trudesk used for?

Trudesk is an open-source help desk and ticketing system built on Node.js and MongoDB, with a self-hosted community edition and a hosted cloud version. It is a good fit for running an internal IT help desk and managing customer support tickets on your own server.

Is Trudesk open source?

Yes. Trudesk is open source under a custom licence. Its source code is on GitHub at polonel/trudesk and is written mainly in JavaScript.

Yes. Trudesk is open source, so the software itself is free to use under the terms of its own licence. A managed cloud version is also available.

Can I self-host Trudesk?

Yes. Trudesk can be self-hosted on your own server or infrastructure.

What is Trudesk an alternative to?

Trudesk is an open-source alternative to Zendesk, Freshservice, Help Scout and HappyFox. Other open-source alternatives to Zendesk include Zammad, Frappe Helpdesk and Faveo Helpdesk.

Is Trudesk actively maintained?

The most recent commit to Trudesk was on 11 May 2026, and the latest release is v1.2.11, published on 24 July 2024. The project has 1.5k stars on GitHub.

Trudesk: open-source alternative to Zendesk, Freshservice

About Trudesk

Trudesk is an open-source help desk and ticketing solution intended to keep support work organized and simple. Teams use it to log, track and resolve issues and tasks from one place. This repository holds the Community Edition, while a more comprehensive cloud-hosted version is offered separately as Trudesk Cloud.

It is built with Node.js and MongoDB and can run on any cloud provider, in Docker, on bare metal or even on a Raspberry Pi. The README gives a one-line installer for Ubuntu and lists requirements of Node.js 16 or later and MongoDB 5.0 or later, with Elasticsearch 8 optional for search. Online documentation covers setup and usage.

The README's license text is Apache 2.0, though repository metadata labels it Other, so confirm in the license file. The project invites contributions such as bug reports, features, refactoring and documentation, and thanks sponsors and BrowserStack. It suits small support teams and IT departments that want to run their own ticketing system.

Key features

Ticket tracking for support requests
Node.js and MongoDB architecture
Runs on Docker, bare metal or Raspberry Pi
Optional Elasticsearch search
Ubuntu installer script
Cloud-hosted edition available

Good fit for

→Running an internal IT help desk
→Managing customer support tickets on your own server

Built with: JavaScript; MongoDB; Node.js
Tags: helpdesk; ticketing; customer-support; nodejs; mongodb; self-hosted; support; itsm

Trudesk: questions and answers

What is Trudesk used for?: Trudesk is an open-source help desk and ticketing system built on Node.js and MongoDB, with a self-hosted community edition and a hosted cloud version. It is a good fit for running an internal IT help desk and managing customer support tickets on your own server.
Is Trudesk open source?: Yes. Trudesk is open source under a custom licence. Its source code is on GitHub at polonel/trudesk and is written mainly in JavaScript.
Is Trudesk free?: Yes. Trudesk is open source, so the software itself is free to use under the terms of its own licence. A managed cloud version is also available.
Can I self-host Trudesk?: Yes. Trudesk can be self-hosted on your own server or infrastructure.
What is Trudesk an alternative to?: Trudesk is an open-source alternative to Zendesk, Freshservice, Help Scout and HappyFox. Other open-source alternatives to Zendesk include Zammad, Frappe Helpdesk and Faveo Helpdesk.
Is Trudesk actively maintained?: The most recent commit to Trudesk was on 11 May 2026, and the latest release is v1.2.11, published on 24 July 2024. The project has 1.5k stars on GitHub.