What is Gleap used for?

Gleap is an in-app bug reporting, customer feedback and AI-assisted support platform for software teams, with session replay, a help desk and roadmaps. It is a good fit for triaging bug reports from users, AI-assisted customer support for software products and closing the loop on customer feedback.

How much does Gleap cost?

Paid plans for Gleap start at $59 per month, and there is no free plan. A free trial is available.

Is Gleap open source?

No. Gleap is proprietary (closed-source) software. In the Testing & QA category, open-source options include Playwright, k6 and Locust.

What are some alternatives to Gleap?

Gleap competes with Userback, Usersnap and Marker.io.

Gleap: features, pricing and alternatives

About Gleap

Gleap is a commercial platform that combines in-app bug reporting and customer feedback with a support help desk, and it now positions itself as AI-native customer support for software teams. It collects reports from users inside an app, along with technical context such as session replay, so developers can reproduce problems.

Its AI agents, branded Kai, answer customers, investigate reported bugs and prepare pull requests for fixes and features that the team reviews and ships; customers are updated after the fix is confirmed live. The wider platform covers a shared inbox, live chat, a knowledge base, a public roadmap, release notes, surveys, product tours, onboarding checklists and an MCP server.

Gleap is hosted, with a 14-day free trial, documentation, a status page and mobile apps. Pricing details are on its pricing page, and the homepage mentions an included AI credit. It suits software teams that want support, feedback and bug triage in one place.

Key features

In-app bug reporting with session replay
AI agents that answer and investigate reports
Shared inbox and live chat
Knowledge base and public roadmap
Customer surveys and release notes
Product tours and onboarding checklists
MCP server for AI integrations

Good fit for

→Triaging bug reports from users
→AI-assisted customer support for software products
→Closing the loop on customer feedback

Tags: bug-reporting; customer-feedback; help-desk; session-replay; ai-support; roadmap; saas

Gleap: questions and answers

What is Gleap used for?: Gleap is an in-app bug reporting, customer feedback and AI-assisted support platform for software teams, with session replay, a help desk and roadmaps. It is a good fit for triaging bug reports from users, AI-assisted customer support for software products and closing the loop on customer feedback.
How much does Gleap cost?: Paid plans for Gleap start at $59 per month, and there is no free plan. A free trial is available.
Is Gleap open source?: No. Gleap is proprietary (closed-source) software. In the Testing & QA category, open-source options include Playwright, k6 and Locust.
What are some alternatives to Gleap?: Gleap competes with Userback, Usersnap and Marker.io.