What is Userback used for?

Userback is a visual feedback tool with a website widget, session replay and screenshot bug reports that product teams use to collect and act on feedback. It is a good fit for collecting client feedback during site reviews and capturing bug reports with technical context.

Yes. Userback has a free plan, and paid plans start at $39 per month.

Is Userback open source?

No. Userback is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Appium, Robot Framework and Apache JMeter.

What are some alternatives to Userback?

Userback competes with Marker.io, Jam and Hotjar.

Userback: features, pricing and alternatives

About Userback

Userback is a commercial feedback platform that lets users and teammates report issues directly on a live website or web app. A widget captures a screenshot with annotations along with technical context, so developers receive reports they can act on without follow-up questions.

The platform also provides in-app surveys, session replays and feature request portals, helping product teams collect, understand and respond to feedback in one place. A recently announced MCP connection lets AI tools such as Claude work with the feedback data. Userback is hosted, and it suits software teams, agencies and QA or client review processes.

Key features

Feedback widget with annotated screenshots
Session replay attached to reports
Surveys inside your application
Feature request portals
MCP connection for AI tools

Good fit for

→Collecting client feedback during site reviews
→Capturing bug reports with technical context

Tags: feedback; bug-reporting; session-replay; screenshots; surveys; product-management; qa

Userback: questions and answers

What is Userback used for?: Userback is a visual feedback tool with a website widget, session replay and screenshot bug reports that product teams use to collect and act on feedback. It is a good fit for collecting client feedback during site reviews and capturing bug reports with technical context.
Is Userback free?: Yes. Userback has a free plan, and paid plans start at $39 per month.
Is Userback open source?: No. Userback is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Appium, Robot Framework and Apache JMeter.
What are some alternatives to Userback?: Userback competes with Marker.io, Jam and Hotjar.