What is Canny used for?

Canny is a customer feedback management tool with feedback boards, public roadmaps and AI to help product teams prioritize feature requests. It is a good fit for prioritizing product roadmap items, closing the loop with customers after releases, and consolidating feedback from sales and support.

Yes. Canny has a free plan, and paid plans start at $79 per month. A free trial is also available.

Is Canny open source?

No. Canny is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Canny include Fider.

What are some alternatives to Canny?

Canny competes with Productboard, Aha! and Userpilot. For open-source options, see Enlisted's ranked list of open-source Canny alternatives.

Canny: features, pricing and alternatives

About Canny

Canny is a hosted product for collecting and managing customer feedback. Product teams use it to gather feature requests in one place, instead of tracking them across support chats, sales calls and spreadsheets, and to let customers vote on and follow ideas through feedback boards and public roadmaps.

The platform follows a workflow of capturing, enriching, organizing, prioritizing and closing the loop. It can pull in feedback automatically from sources such as Gong, Intercom and Slack as well as from a customer-facing portal, and it uses AI to read conversations and flag requests. Teams can weigh requests by the revenue attached to them rather than going with the loudest voice, then notify customers when something ships.

Canny is proprietary software. The homepage mentions a free way to get started without a credit card, along with demos for larger teams, and a Canny MCP server for working with feedback data from AI assistants. It suits product managers and customer success teams at software companies.

Key features

Feedback boards where customers vote on ideas
Public roadmaps and changelog updates
Automatic capture from Intercom, Slack and Gong
AI detection of feature requests in conversations
Revenue-based prioritization of requests
MCP access for AI assistants

Good fit for

→Prioritizing product roadmap items
→Closing the loop with customers after releases
→Consolidating feedback from sales and support

Tags: customer-feedback; feature-requests; roadmap; product-management; voting-board; changelog; ai

Canny: questions and answers

What is Canny used for?: Canny is a customer feedback management tool with feedback boards, public roadmaps and AI to help product teams prioritize feature requests. It is a good fit for prioritizing product roadmap items, closing the loop with customers after releases, and consolidating feedback from sales and support.
Is Canny free?: Yes. Canny has a free plan, and paid plans start at $79 per month. A free trial is also available.
Is Canny open source?: No. Canny is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Canny include Fider.
What are some alternatives to Canny?: Canny competes with Productboard, Aha! and Userpilot. For open-source options, see Enlisted's ranked list of open-source Canny alternatives.