Survicate

Survicate is a hosted customer feedback platform that lets product, marketing and customer success teams ask questions at different points in the customer journey. Surveys can be placed on websites, inside apps and in emails, so feedback is gathered where customers are already active instead of being scattered across separate tools.

Beyond collection, the platform groups open-text answers into themes, breaks results down by segment and supports custom dashboards for tracking trends. It can also pull in feedback from other sources such as support tickets, call recordings and reviews, and ready-made templates cover common formats such as NPS and CSAT.

Survicate is a commercial product delivered as software as a service, with free sign-up and a sales-assisted option for larger teams. Survey responses can be synced to other tools to trigger campaigns, enrich CRM profiles and share results with colleagues, which helps connect feedback to follow-up action.