What is Refiner used for?

Refiner is an in-app survey tool for SaaS and digital product teams to collect NPS, CSAT, CES and product feedback and analyze the responses. It is a good fit for NPS and CSAT in SaaS products, product-market fit surveys, and user research inside the app.

Yes. Refiner has a free plan. A 30-day trial leads to a free plan capped at 25 responses a month. Essentials and Growth are priced by monthly active users (amounts not in the page text, annual billing saves about 17%); Enterprise is custom.

Is Refiner open source?

No. Refiner is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Refiner include Formbricks.

What are some alternatives to Refiner?

Refiner competes with Sprig, Survicate and Mopinion. For open-source options, see Enlisted's ranked list of open-source Refiner alternatives.

Refiner: features, pricing and alternatives

About Refiner

Refiner is a commercial customer feedback tool for SaaS and digital product teams. It displays targeted surveys inside web apps, mobile apps, websites and emails, or through shareable links, so teams can ask users questions at the right moment in their journey.

Surveys can be built from templates and styled to match a brand, then targeted by user segment. A reporting dashboard, response tagging and AI insights help teams make sense of the answers, while notifications, digests and integrations push results to tools the team already uses. Popular use cases include NPS, CES, CSAT, product-market fit and user research.

Refiner is a hosted service with a free trial, a demo option and a pricing page. The vendor publishes compliance information including SOC 2 Type II, GDPR, CCPA and HIPAA, and it suits product, customer success and growth teams in SaaS, fintech and marketplaces.

Key features

In-app and mobile surveys
Website, email and link surveys
Survey templates with brand styling
User segmentation and targeting
Response tagging and AI insights
Notifications, digests and integrations

Good fit for

→NPS and CSAT in SaaS products
→Product-market fit surveys
→User research inside the app

Tags: in-app-surveys; nps; csat; ces; product-feedback; saas; user-research

Refiner: questions and answers

What is Refiner used for?: Refiner is an in-app survey tool for SaaS and digital product teams to collect NPS, CSAT, CES and product feedback and analyze the responses. It is a good fit for NPS and CSAT in SaaS products, product-market fit surveys, and user research inside the app.
Is Refiner free?: Yes. Refiner has a free plan. A 30-day trial leads to a free plan capped at 25 responses a month. Essentials and Growth are priced by monthly active users (amounts not in the page text, annual billing saves about 17%); Enterprise is custom.
Is Refiner open source?: No. Refiner is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Refiner include Formbricks.
What are some alternatives to Refiner?: Refiner competes with Sprig, Survicate and Mopinion. For open-source options, see Enlisted's ranked list of open-source Refiner alternatives.