What is AskNicely used for?

AskNicely is a customer experience platform for running NPS and CSAT survey programs, aimed at service businesses with frontline teams. It is a good fit for technician-level service feedback, professional services client satisfaction and collecting customer reviews.

How much does AskNicely cost?

AskNicely doesn't publish fixed prices; pricing is quoted on request. Prices are not published. Learn, Grow and Transform plans start from 500 responses and scale with response volume, and buyers talk to sales for a quote. No free trial is offered.

Is AskNicely open source?

No. AskNicely is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to AskNicely include Formbricks.

What are some alternatives to AskNicely?

AskNicely competes with Retently, Medallia and Qualtrics. For open-source options, see Enlisted's ranked list of open-source AskNicely alternatives.

AskNicely: features, pricing and alternatives

About AskNicely

AskNicely is a commercial customer experience platform for service businesses that want to measure customer satisfaction and share the results with frontline staff. It centers on NPS and CSAT survey programs and on feedback management so teams can respond to customer comments quickly.

Product areas include CX surveys, feedback analytics, reputation management that simplifies review requests and approvals, and employee activation, which rewards staff for good customer outcomes. NiceAI and NiceAI Agents add generative AI for analysis, review growth and action, and NiceReferral supports a referral program.

The vendor publishes industry pages for pest control, accounting, healthcare, insurance and legal firms, along with setup guides, libraries and SDKs, plugins and dashboard templates. AskNicely is a hosted product with a pricing page.

Key features

NPS and CSAT survey programs
Feedback analytics dashboards
Review request and reputation management
Employee activation and recognition
Generative AI analysis through NiceAI
Referral program support

Good fit for

→Technician-level service feedback
→Professional services client satisfaction
→Collecting customer reviews

Tags: nps; csat; customer-experience; feedback-management; reputation-management; survey; service-business

AskNicely: questions and answers

What is AskNicely used for?: AskNicely is a customer experience platform for running NPS and CSAT survey programs, aimed at service businesses with frontline teams. It is a good fit for technician-level service feedback, professional services client satisfaction and collecting customer reviews.
How much does AskNicely cost?: AskNicely doesn't publish fixed prices; pricing is quoted on request. Prices are not published. Learn, Grow and Transform plans start from 500 responses and scale with response volume, and buyers talk to sales for a quote. No free trial is offered.
Is AskNicely open source?: No. AskNicely is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to AskNicely include Formbricks.
What are some alternatives to AskNicely?: AskNicely competes with Retently, Medallia and Qualtrics. For open-source options, see Enlisted's ranked list of open-source AskNicely alternatives.