What is Retently used for?

Retently is a customer feedback tool for sending NPS, CSAT and CES surveys, with AI analysis aimed at ecommerce and retail brands. It is a good fit for post-purchase satisfaction surveys, tracking NPS for ecommerce brands and spotting loyalty risks from feedback.

How much does Retently cost?

Paid plans for Retently start at $99 per month, and there is no free plan. A free trial is available.

Is Retently open source?

No. Retently is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Retently include Formbricks.

What are some alternatives to Retently?

Retently competes with AskNicely, Survicate and Zonka Feedback. For open-source options, see Enlisted's ranked list of open-source Retently alternatives.

Retently: features, pricing and alternatives

About Retently

Retently is a commercial customer experience platform for collecting Net Promoter Score, customer satisfaction and customer effort score surveys across touchpoints. Its current positioning is toward ecommerce and retail brands, though the underlying metrics apply to many other kinds of business.

AI features analyze large volumes of survey responses to highlight recurring themes and suggest actions. The vendor also publishes its own research based on aggregated survey data, including NPS benchmarks and response rate studies, and offers integrations, customer stories and a blog.

Retently is a hosted service with a free trial and a pricing page. It suits ecommerce teams and other businesses that want a focused feedback program built around standard loyalty metrics rather than a broad experience-management suite.

Key features

NPS, CSAT and CES surveys
Surveys across multiple touchpoints
AI analysis of survey responses
Integrations with ecommerce and CRM tools
Published NPS benchmarks and research

Good fit for

→Post-purchase satisfaction surveys
→Tracking NPS for ecommerce brands
→Spotting loyalty risks from feedback

Tags: nps; csat; ces; customer-feedback; ecommerce; survey; ai-analysis

Retently: questions and answers

What is Retently used for?: Retently is a customer feedback tool for sending NPS, CSAT and CES surveys, with AI analysis aimed at ecommerce and retail brands. It is a good fit for post-purchase satisfaction surveys, tracking NPS for ecommerce brands and spotting loyalty risks from feedback.
How much does Retently cost?: Paid plans for Retently start at $99 per month, and there is no free plan. A free trial is available.
Is Retently open source?: No. Retently is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Retently include Formbricks.
What are some alternatives to Retently?: Retently competes with AskNicely, Survicate and Zonka Feedback. For open-source options, see Enlisted's ranked list of open-source Retently alternatives.