What is GetFeedback used for?

GetFeedback is a customer experience platform that captures website visitor feedback to understand behavior and improve user experience. It is a good fit for understanding why customers hesitate or abandon carts, improving user experience by pinpointing friction points, and optimizing website visitor engagement and retention.

Is GetFeedback open source?

No. GetFeedback is proprietary (closed-source) software. In the Analytics category, open-source options include Umami, Ackee and Tianji.

What are some alternatives to GetFeedback?

GetFeedback competes with Survicate.

GetFeedback: features, pricing and alternatives

About GetFeedback

GetFeedback is a customer experience platform designed to capture website visitor feedback. It helps businesses understand why customers hesitate, drop off, and abandon carts by gathering targeted feedback at specific moments during the user journey.

The platform offers feedback buttons, trigger-based forms, embedded forms, and an analysis dashboard. It is suited for teams that want to collect feedback quickly with a low-code setup and turn insights into actions to reduce drop-off rates.

Key features

Feedback button for always-on visitor feedback
Trigger-based forms based on scroll depth, time on page, exit intent, and more
Embedded forms within the website experience
Analysis dashboard with built-in analytics to spot trends and uncover insights
Low-code setup requiring no engineering support

Good fit for

Understanding why customers hesitate or abandon carts
Improving user experience by pinpointing friction points
Optimizing website visitor engagement and retention

Tags: customer experience; website feedback; analytics; low-code; user behavior; feedback forms

GetFeedback: questions and answers

What is GetFeedback used for?: GetFeedback is a customer experience platform that captures website visitor feedback to understand behavior and improve user experience. It is a good fit for understanding why customers hesitate or abandon carts, improving user experience by pinpointing friction points, and optimizing website visitor engagement and retention.
Is GetFeedback open source?: No. GetFeedback is proprietary (closed-source) software. In the Analytics category, open-source options include Umami, Ackee and Tianji.
What are some alternatives to GetFeedback?: GetFeedback competes with Survicate.