What is Mapster used for?

Mapster is an in-product feedback survey tool for SaaS and ecommerce that triggers NPS, CSAT and other surveys on user behavior and ties each response to a real user. It is a good fit for SaaS teams asking for feedback after onboarding and online stores surveying why shoppers do not buy.

Yes. Mapster has a free plan, and paid plans start at $97 as a one-time payment.

Is Mapster open source?

No. Mapster is proprietary (closed-source) software and can't be self-hosted. In the Forms & Surveys category, open-source options include Formbricks, FormsLab and HeyForm.

What are some alternatives to Mapster?

Mapster competes with Sprig, Survicate and Refiner.

Mapster: features, pricing and alternatives

About Mapster

Mapster is a customer feedback survey tool. It runs in-product surveys at specific moments, such as right after onboarding, at a 30-day milestone, after a support ticket is resolved or when a power user shows an expansion signal, so the answer arrives with context. It supports NPS, CSAT, CES and product-market-fit surveys including the Sean Ellis question, and you can also share a survey link.

Every response is linked to a real user, with identity details such as email, plan, role, company, tenure and country, and with behavior such as surveys run, exports, teammates invited, pricing views and plan limit status. Feedback can then be segmented by plan, role or location. There are templates and an ecommerce survey option for online stores. The site says it is free to start with no credit card, and advertises a lifetime deal of $97 one-time in place of a $49 monthly price.

Key features

In-product surveys triggered by user behavior
NPS, CSAT, CES and PMF survey types
Responses linked to user identity
Behavior data attached to each response
Segmenting by plan, role or location
Survey templates and shareable links

Good fit for

SaaS teams asking for feedback after onboarding
Online stores surveying why shoppers do not buy

Tags: surveys; feedback; nps; csat; user-research; saas; in-product

Mapster: questions and answers

What is Mapster used for?: Mapster is an in-product feedback survey tool for SaaS and ecommerce that triggers NPS, CSAT and other surveys on user behavior and ties each response to a real user. It is a good fit for SaaS teams asking for feedback after onboarding and online stores surveying why shoppers do not buy.
Is Mapster free?: Yes. Mapster has a free plan, and paid plans start at $97 as a one-time payment.
Is Mapster open source?: No. Mapster is proprietary (closed-source) software and can't be self-hosted. In the Forms & Surveys category, open-source options include Formbricks, FormsLab and HeyForm.
What are some alternatives to Mapster?: Mapster competes with Sprig, Survicate and Refiner.