What is Delighted used for?

Delighted is now part of Qualtrics, offering customer feedback collection and AI-driven analysis. It is a good fit for collecting and analyzing customer feedback across multiple channels, and closing the loop on customer issues with automated workflows.

Is Delighted open source?

No. Delighted is proprietary (closed-source) software. In the Analytics category, open-source options include Umami, Plausible and Matomo.

What are some alternatives to Delighted?

Delighted competes with Survicate.

Delighted: features, pricing and alternatives

About Delighted

Delighted is now Qualtrics Customer Feedback Software, providing fast feedback collection and AI capabilities. It helps organizations collect, analyze, and act on customer feedback across the entire customer journey. The platform is trusted by leading brands.

Key features

Capture voice of the customer across digital experiences, contact center calls, IVR, chat, SMS, email, social media, and review sites
Deploy intelligent digital intercepts with real-time friction detection
Enhance feedback quality through conversational feedback
Monitor social platforms like Facebook and Instagram for brand and competitor trends
Qualtrics Assist for customer experience surfaces insights from unstructured feedback using natural language queries
Intelligent workflows automate responses from individual replies to enterprise-wide issue resolution

Good fit for

Collecting and analyzing customer feedback across multiple channels
Closing the loop on customer issues with automated workflows

Tags: customer feedback; voice of customer; nps; csat; ai analysis; workflow automation

Delighted: questions and answers

What is Delighted used for?: Delighted is now part of Qualtrics, offering customer feedback collection and AI-driven analysis. It is a good fit for collecting and analyzing customer feedback across multiple channels, and closing the loop on customer issues with automated workflows.
Is Delighted open source?: No. Delighted is proprietary (closed-source) software. In the Analytics category, open-source options include Umami, Plausible and Matomo.
What are some alternatives to Delighted?: Delighted competes with Survicate.