What is Feedbackly used for?

Feedbackly is a customer experience platform that collects feedback, analyzes emotions, and provides consulting and training. It is a good fit for understanding customer emotions to improve sales, and analyzing customer journey and experience.

Is Feedbackly open source?

No. Feedbackly is proprietary (closed-source) software. In the Analytics category, open-source options include PostHog, Countly and Snowplow.

What are some alternatives to Feedbackly?

Feedbackly competes with AskNicely and Retently.

Feedbackly: features, pricing and alternatives

About Feedbackly

Feedbackly is a customer experience platform that collects feedback from physical and digital touchpoints. It uses AI to analyze data and measure customer emotions with the Emotional Value Index (EVI). The platform includes surveys, KPIs like NPS and CSAT, journey analytics, and root-cause analysis.

In addition to software, Feedbackly offers personal success managers, consultation, and training and certification. It is designed for businesses that want to understand customer behavior and emotions to drive sales.

Key features

Collects customer feedback from physical and digital touchpoints
Measures customer emotions with the Emotional Value Index (EVI)
Includes surveys, NPS, CSAT, journey analytics, and root-cause analysis
Connects sales and metadata to customer feedback for AI analysis
Generates hot leads, converts leads, and sets up automated notifications for complaints

Good fit for

Understanding customer emotions to improve sales
Analyzing customer journey and experience

Tags: customer experience; feedback; emotion measurement; cx software; nps; csat

Feedbackly: questions and answers

What is Feedbackly used for?: Feedbackly is a customer experience platform that collects feedback, analyzes emotions, and provides consulting and training. It is a good fit for understanding customer emotions to improve sales, and analyzing customer journey and experience.
Is Feedbackly open source?: No. Feedbackly is proprietary (closed-source) software. In the Analytics category, open-source options include PostHog, Countly and Snowplow.
What are some alternatives to Feedbackly?: Feedbackly competes with AskNicely and Retently.