About Promoter.io
Promoter.io is an AI customer experience platform designed for ecommerce and retail brands. It collects NPS, CSAT, and CES surveys across every touchpoint and uses AI to turn thousands of responses into actions that protect revenue and loyalty.
Key features
- Collect NPS, CSAT, and CES surveys across every touchpoint
- AI turns thousands of responses into actions
- In-app surveys outperform email by an order of magnitude
- Repeat-buyer response lift of 2.5× compared to first-time buyers
Good fit for
- Ecommerce and retail brands collecting customer feedback
- Analyzing survey response rate trends across 600 ecommerce brands
- Benchmarking NPS and CSAT scores across industries
Promoter.io: questions and answers
- What is Promoter.io used for?
- Promoter.io is an AI customer experience platform for ecommerce and retail brands that collects NPS, CSAT, and CES surveys and uses AI to analyze feedback. It is a good fit for ecommerce and retail brands collecting customer feedback, analyzing survey response rate trends across 600 ecommerce brands, and benchmarking NPS and CSAT scores across industries.
- Is Promoter.io open source?
- No. Promoter.io is proprietary (closed-source) software. In the Analytics category, open-source options include Sniffly, Umami and Plausible.
- What are some alternatives to Promoter.io?
- Promoter.io competes with Survicate.
Open-source alternatives to Promoter.io
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Sniffly
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Claude Code dashboard with usage stats, error analysis, and sharable feature
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Umami
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Umami is a privacy-first analytics platform. Traffic, campaigns, behavior, conversions, an
MITvs Google Analytics★ 39k
Plausible
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Plausible is a lightweight and open-source Google Analytics alternative. Your website data
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Matomo
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Popular analytics tools can miss up to 40% of traffic. Matomo delivers accurate, GDPR-comp
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QGIS
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QGIS is a free, open source, cross platform (lin/win/mac) geographical information system
GPL-2.0vs ArcGIS★ 15k
Rybbit
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Open source, cookieless web & product analytics with an 11 KB script and one readable
AGPL-3.0vs Google Analytics★ 13k
SaaS alternatives to Promoter.io
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Survicate
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On-site, in-product and email surveys with NPS and CSAT templates
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Delighted
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Customer feedback software with AI capabilities for collecting, analyzing, and acting on feedback
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Wootric
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Customer experience management platform that collects feedback at key journey points using NPS, CSAT, and CES
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GetFeedback
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Customer experience platform for capturing website visitor feedback
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Mapster
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Customer feedback platform with in-product surveys triggered by user behaviour and linked to user identity
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SurveySensum
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AI-enabled customer feedback and experience management platform with survey tools and analytics
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