What is InMoment used for?

InMoment is an enterprise customer experience platform combining feedback collection, conversation analytics and reputation management for CX, marketing and insights teams. It is a good fit for running enterprise CX programs, analyzing contact center conversations, and managing local reviews and ratings.

How much does InMoment cost?

InMoment doesn't publish fixed prices; pricing is quoted on request.

Is InMoment open source?

No. InMoment is proprietary (closed-source) software. Open-source alternatives to InMoment include Formbricks.

What are some alternatives to InMoment?

InMoment competes with Qualtrics, Medallia and AskNicely. For open-source options, see Enlisted's ranked list of open-source InMoment alternatives.

InMoment: features, pricing and alternatives

About InMoment

InMoment is a commercial customer experience management platform aimed at larger organizations that want to gather and interpret feedback from many sources. Its solution areas span customer surveys, analysis of contact center conversations, online reviews and social ratings, digital experience listening and market research.

AI and analytics features are used to surface themes and priorities from unstructured feedback. The company also offers employee experience programs and advisory services alongside the software, and its website organizes content by role, such as CX, contact center, marketing and insights leaders, and by industry, including retail and financial services.

InMoment is a hosted enterprise product sold mainly through sales conversations rather than as a self-serve tool, and the vendor lists its plans and packages on its website. It suits organizations running multichannel CX programs across many locations or brands.

Key features

Customer feedback surveys and programs
Conversational intelligence for contact centers
Review and social reputation management
Digital experience listening
Market research tools
AI-driven feedback analytics
Employee experience programs

Good fit for

→Running enterprise CX programs
→Analyzing contact center conversations
→Managing local reviews and ratings

Tags: customer-experience; cx; feedback-analytics; reputation-management; enterprise; conversation-analytics; survey

InMoment: questions and answers

What is InMoment used for?: InMoment is an enterprise customer experience platform combining feedback collection, conversation analytics and reputation management for CX, marketing and insights teams. It is a good fit for running enterprise CX programs, analyzing contact center conversations, and managing local reviews and ratings.
How much does InMoment cost?: InMoment doesn't publish fixed prices; pricing is quoted on request.
Is InMoment open source?: No. InMoment is proprietary (closed-source) software. Open-source alternatives to InMoment include Formbricks.
What are some alternatives to InMoment?: InMoment competes with Qualtrics, Medallia and AskNicely. For open-source options, see Enlisted's ranked list of open-source InMoment alternatives.