What is Zonka Feedback used for?

Zonka Feedback is a customer feedback and survey platform that collects responses by kiosk, web, email, SMS and WhatsApp and analyzes them with AI. It is a good fit for multi-location customer experience tracking, support interaction feedback analysis and in-product feedback for software teams.

How much does Zonka Feedback cost?

Zonka Feedback doesn't publish fixed prices; pricing is quoted on request. A free trial is available. Prices are not published; Zonka bases them on response volume or data credits and provides a custom quote on request. A 14-day free trial is offered.

Is Zonka Feedback open source?

No. Zonka Feedback is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zonka Feedback include Formbricks.

What are some alternatives to Zonka Feedback?

Zonka Feedback competes with Survicate, Medallia and Qualtrics. For open-source options, see Enlisted's ranked list of open-source Zonka Feedback alternatives.

Zonka Feedback: features, pricing and alternatives

About Zonka Feedback

Zonka Feedback is a commercial feedback platform that gathers customer responses across offline, email, SMS, WhatsApp, website and in-product touchpoints. It is built for organizations that need a consistent view of experience across locations, support teams and digital channels.

Survey tools support NPS, CSAT and CES metrics, with a survey builder, automation, user segmentation and reporting. An AI layer performs thematic and sentiment analysis, tracks entities and aspects, and provides role-based dashboards and an Ask AI feature. The vendor also provides an MCP server so CX data can be queried from AI assistants such as Claude and ChatGPT.

It also includes online reputation management for tracking and responding to reviews, plus analytics for support, product and location-based feedback. Zonka Feedback is a hosted product with a demo-led sales path and a published pricing page.

Key features

Surveys by kiosk, email, SMS and WhatsApp
NPS, CSAT and CES surveys
In-product and in-app feedback SDK
Thematic and sentiment analysis with AI
Role-based dashboards for insights
Review tracking and reputation management
MCP server for querying feedback data

Good fit for

→Multi-location customer experience tracking
→Support interaction feedback analysis
→In-product feedback for software teams

Tags: customer-feedback; nps; csat; survey; feedback-analytics; kiosk; reputation-management

Zonka Feedback: questions and answers

What is Zonka Feedback used for?: Zonka Feedback is a customer feedback and survey platform that collects responses by kiosk, web, email, SMS and WhatsApp and analyzes them with AI. It is a good fit for multi-location customer experience tracking, support interaction feedback analysis and in-product feedback for software teams.
How much does Zonka Feedback cost?: Zonka Feedback doesn't publish fixed prices; pricing is quoted on request. A free trial is available. Prices are not published; Zonka bases them on response volume or data credits and provides a custom quote on request. A 14-day free trial is offered.
Is Zonka Feedback open source?: No. Zonka Feedback is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Zonka Feedback include Formbricks.
What are some alternatives to Zonka Feedback?: Zonka Feedback competes with Survicate, Medallia and Qualtrics. For open-source options, see Enlisted's ranked list of open-source Zonka Feedback alternatives.