What is Jam used for?

Jam is a browser extension and screen recorder that captures bug reports with console logs, network requests and device details for software teams. It is a good fit for filing reproducible bug reports and sharing UI feedback with engineers.

Yes. Jam has a free plan, and paid plans start at $14 per seat per month. A free trial is also available.

No. Jam is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Appium, Robot Framework and Apache JMeter.

What are some alternatives to Jam?

Jam competes with Marker.io, Userback and Zight.

Jam: features, pricing and alternatives

About Jam

Jam is a commercial tool for reporting bugs, feedback and ideas with full technical context. A team member records the screen or captures a screenshot using a Chrome extension or desktop app, and Jam adds technical context automatically, including browser logs, network calls, device information and what the user did.

That context saves developers the back-and-forth of asking how to reproduce a problem. The vendor says AI agents can now record Jams as well, so that both teammates and agents have the details needed to move work forward. Jam captures can be shared by link and sent to the issue trackers and chat tools that teams use. It is a hosted service aimed at QA, support, product and engineering teams.

Key features

Screen recorder for bugs and feedback
Automatic console log capture
Network request and device details
Chrome extension and Mac app
Shareable links for captures
Recording by AI agents

Good fit for

→Filing reproducible bug reports
→Sharing UI feedback with engineers

Tags: bug-reporting; screen-recording; chrome-extension; debugging; qa; developer-tools; feedback

Jam: questions and answers

What is Jam used for?: Jam is a browser extension and screen recorder that captures bug reports with console logs, network requests and device details for software teams. It is a good fit for filing reproducible bug reports and sharing UI feedback with engineers.
Is Jam free?: Yes. Jam has a free plan, and paid plans start at $14 per seat per month. A free trial is also available.
Is Jam open source?: No. Jam is proprietary (closed-source) software and can't be self-hosted. In the Testing & QA category, open-source options include Appium, Robot Framework and Apache JMeter.
What are some alternatives to Jam?: Jam competes with Marker.io, Userback and Zight.