What is Helploom used for?

Helploom is customer support software with unlimited live chat, agents and help center for a flat monthly price, plus an optional AI agent for 24/7 answers. It is a good fit for small teams avoiding per-agent pricing and adding a 24/7 AI answer layer to a help center.

Yes. Helploom has a free plan, and paid plans start at $29 per month.

Is Helploom open source?

No. Helploom is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, Chaskiq and Bytedesk.

What are some alternatives to Helploom?

Helploom competes with Zendesk, Freshdesk and Help Scout.

Helploom: features, pricing and alternatives

About Helploom

Helploom is a minimal customer support tool with live chat, a shared inbox and a help center. Live chat is added to a site by copy-pasting a snippet, any number of teammates can handle conversations, and email follow-up covers customers who leave the chat.

The help center has articles, collections, instant search, view and helpfulness tracking, brand customization and a sitemap for search engines and LLMs. An AI agent learns from your knowledge base, answers around the clock, stays on script by answering only from your links, text, Q&A or website, hands off to a human when it cannot answer and serves in more than 50 languages.

Pricing is flat: unlimited support starts at 29 dollars a month and the AI agent brings it to 59 dollars a month. The site includes a comparison table against Crisp, Intercom, Help Scout and Zendesk and says setup takes about three minutes.

Key features

Unlimited live chat with a shared inbox
Unlimited agents and teammates
Help center with articles and search
AI agent answering from your knowledge base
Human handoff with instant notification
Support in 50+ languages
Email follow-up and lead capture

Good fit for

Small teams avoiding per-agent pricing
Adding a 24/7 AI answer layer to a help center

Tags: customer-support; live-chat; help-center; ai-chatbot; flat-pricing; intercom-alternative

Helploom: questions and answers

What is Helploom used for?: Helploom is customer support software with unlimited live chat, agents and help center for a flat monthly price, plus an optional AI agent for 24/7 answers. It is a good fit for small teams avoiding per-agent pricing and adding a 24/7 AI answer layer to a help center.
Is Helploom free?: Yes. Helploom has a free plan, and paid plans start at $29 per month.
Is Helploom open source?: No. Helploom is proprietary (closed-source) software and can't be self-hosted. In the Customer Support category, open-source options include Chatwoot, Chaskiq and Bytedesk.
What are some alternatives to Helploom?: Helploom competes with Zendesk, Freshdesk and Help Scout.