halo.reviews

Halo is review management software for local and multi-location brands. You connect review sources once, including Google, Trustpilot, Tripadvisor and the App Store and Play Store, and every new review lands in one inbox that can be filtered by platform, rating, status or location. Yelp comes in as a rating and count only, because Yelp does not release review text.

For each review it drafts a reply in the tone you set, such as warm, professional or playful, and holds it for one-tap approval. You then paste the approved reply to publish it, since posting straight to Google is pending API access. It tracks sentiment and rating by location, surfaces recurring themes such as long waits and gives a plain plan of action, with assign, snooze and status tracking.

A free scan of your reviews needs no account or email and takes about 60 seconds, and the site also lists free tools and a pricing page. It is aimed at cafes, restaurants and other brands with several locations that need consistent replies and a shared view of what customers keep raising.