What is Stonly used for?

Stonly is a knowledge platform with interactive step-by-step guides and a knowledge base that helps support agents and customers resolve issues faster. It is a good fit for reducing support ticket volume, training new support agents and self-service help for customers.

How much does Stonly cost?

Stonly is a paid product with no free plan.

Is Stonly open source?

No. Stonly is proprietary (closed-source) software. Open-source alternatives to Stonly include Usertour.

What are some alternatives to Stonly?

Stonly competes with Whatfix, WalkMe and UserGuiding. For open-source options, see Enlisted's ranked list of open-source Stonly alternatives.

Stonly: features, pricing and alternatives

About Stonly

Stonly is a commercial knowledge management platform for customer service and onboarding. Teams write interactive, step-by-step guides and knowledge base content that support agents can follow and customers can use to resolve issues on their own.

The vendor pitches the product as a way to speed up support agents and help more customers self-serve through personalized knowledge, AI and process automation. Typical goals are fewer support tickets, shorter resolution times and quicker agent training, with guides placed where agents need them during a case.

Stonly is delivered as a hosted service, with a public pricing page and demo requests on the homepage. It suits customer support and customer success teams that maintain complicated procedures and want answers presented as guided flows rather than long articles.

Key features

Interactive step-by-step guides
Knowledge base for customers and agents
AI-assisted answers from company knowledge
Process automation for support workflows
Guides surfaced inside agent tools

Good fit for

→Reducing support ticket volume
→Training new support agents
→Self-service help for customers

Tags: knowledge-base; customer-support; interactive-guides; self-service; onboarding; saas

Stonly: questions and answers

What is Stonly used for?: Stonly is a knowledge platform with interactive step-by-step guides and a knowledge base that helps support agents and customers resolve issues faster. It is a good fit for reducing support ticket volume, training new support agents and self-service help for customers.
How much does Stonly cost?: Stonly is a paid product with no free plan.
Is Stonly open source?: No. Stonly is proprietary (closed-source) software. Open-source alternatives to Stonly include Usertour.
What are some alternatives to Stonly?: Stonly competes with Whatfix, WalkMe and UserGuiding. For open-source options, see Enlisted's ranked list of open-source Stonly alternatives.