What is ProProfs Knowledge Base used for?

ProProfs Knowledge Base is commercial knowledge base software with AI tools for help centers, internal wikis and user manuals, including a free plan. It is a good fit for customer support help centers, internal employee knowledge bases, and user manuals and online documentation.

Is ProProfs Knowledge Base free?

Yes. ProProfs Knowledge Base has a free plan, and paid plans start at $0.99 per seat per month.

Is ProProfs Knowledge Base open source?

No. ProProfs Knowledge Base is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to ProProfs Knowledge Base include PandaWiki, Outline and Wiki.js.

What are some alternatives to ProProfs Knowledge Base?

ProProfs Knowledge Base competes with Document360, Helpjuice and HelpDocs. For open-source options, see Enlisted's ranked list of open-source ProProfs Knowledge Base alternatives.

ProProfs Knowledge Base: features, pricing and alternatives

About ProProfs Knowledge Base

ProProfs Knowledge Base is commercial knowledge base software for publishing help centers, internal employee wikis and user manuals. The vendor leads with AI: the product is meant to write, answer and improve help content, with the aim of resolving support questions before they become tickets.

Feature areas include content authoring, branding and design, security, roles and permissions, contextual in-app help, search and access, reports and analytics, single sign-on, an API and integrations. AI capabilities listed include a knowledge brain that learns from added content, a writer, AI search, suggestions, translation, insights, AI SEO, a style guide and a guide creator.

Solutions pages cover internal knowledge bases, user manuals, online, technical, IT, software, process and training documentation, help centers, wiki software and FAQ software. ProProfs is hosted software, belongs to a wider suite that includes live chat and help desk products, and advertises a free plan alongside a demo and pricing page.

Key features

Help center and internal wiki publishing
AI writer, search and suggestions
Content authoring with branding options
Roles, permissions and single sign-on
Contextual in-app help
Reports and analytics
API and integrations

Good fit for

→Customer support help centers
→Internal employee knowledge bases
→User manuals and online documentation

Tags: knowledge-base; help-center; documentation; wiki; faq; customer-support; ai

ProProfs Knowledge Base: questions and answers

What is ProProfs Knowledge Base used for?: ProProfs Knowledge Base is commercial knowledge base software with AI tools for help centers, internal wikis and user manuals, including a free plan. It is a good fit for customer support help centers, internal employee knowledge bases, and user manuals and online documentation.
Is ProProfs Knowledge Base free?: Yes. ProProfs Knowledge Base has a free plan, and paid plans start at $0.99 per seat per month.
Is ProProfs Knowledge Base open source?: No. ProProfs Knowledge Base is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to ProProfs Knowledge Base include PandaWiki, Outline and Wiki.js.
What are some alternatives to ProProfs Knowledge Base?: ProProfs Knowledge Base competes with Document360, Helpjuice and HelpDocs. For open-source options, see Enlisted's ranked list of open-source ProProfs Knowledge Base alternatives.