What is Whatfix used for?

Whatfix is a digital adoption platform that adds in-app guidance, training simulations and usage analytics to enterprise software. It is a good fit for onboarding employees to new enterprise software, driving feature adoption and change management for software rollouts.

How much does Whatfix cost?

Whatfix doesn't publish fixed prices; pricing is quoted on request. A free trial is available.

Is Whatfix open source?

No. Whatfix is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Whatfix include Usertour.

What are some alternatives to Whatfix?

Whatfix competes with WalkMe, Pendo and Appcues. For open-source options, see Enlisted's ranked list of open-source Whatfix alternatives.

Whatfix: features, pricing and alternatives

About Whatfix

Whatfix is a digital adoption platform used to help employees and customers learn and use business software. It overlays step-by-step guidance, prompts and support on top of existing applications, aiming to speed up onboarding, reduce support questions and improve returns on software investments.

The company's products include the Digital Adoption Platform for in-app guidance and support, Product Analytics for tracking usage, analyzing behavior and finding friction in workflows, and Mirror, which replicates applications so people can practice in a safe copy and run AI-powered role-playing. Listed use cases include user onboarding, employee training, change management, feature adoption, user support, workflow optimization, digital transformation and AI adoption.

Whatfix covers application categories such as ATS, CLM, CRM, ERP, HCM and procurement, and serves industries including banking, healthcare, insurance, education and the public sector. It is a hosted commercial product with a pricing page, and the site offers demos and a free trial.

Key features

In-app guidance and walkthroughs
Contextual user support inside applications
Product analytics and friction detection
Simulation training with Mirror
AI-powered role-playing for training
Support for ERP, CRM and HCM applications

Good fit for

→Onboarding employees to new enterprise software
→Driving feature adoption
→Change management for software rollouts

Tags: digital-adoption; onboarding; in-app-guidance; product-analytics; training; enterprise-software; change-management

Whatfix: questions and answers

What is Whatfix used for?: Whatfix is a digital adoption platform that adds in-app guidance, training simulations and usage analytics to enterprise software. It is a good fit for onboarding employees to new enterprise software, driving feature adoption and change management for software rollouts.
How much does Whatfix cost?: Whatfix doesn't publish fixed prices; pricing is quoted on request. A free trial is available.
Is Whatfix open source?: No. Whatfix is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Whatfix include Usertour.
What are some alternatives to Whatfix?: Whatfix competes with WalkMe, Pendo and Appcues. For open-source options, see Enlisted's ranked list of open-source Whatfix alternatives.