What is Nicereply used for?

Nicereply is a customer experience survey tool that measures CSAT, NPS and CES scores and plugs into help desk and support software. It is a good fit for support teams tracking satisfaction after each ticket and customer success teams benchmarking NPS over time.

How much does Nicereply cost?

Paid plans for Nicereply start at $79 per month, and there is no free plan. A free trial is available.

Is Nicereply open source?

No. Nicereply is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Nicereply include Formbricks.

What are some alternatives to Nicereply?

Nicereply competes with AskNicely, Retently and Survicate. For open-source options, see Enlisted's ranked list of open-source Nicereply alternatives.

Nicereply: features, pricing and alternatives

About Nicereply

Nicereply is a hosted customer experience platform focused on quick feedback after support interactions. It collects customer satisfaction, net promoter and customer effort scores with one-click surveys, aiming to raise the number of responses support teams receive.

CSAT surveys can use smileys, thumbs up or down, five-star or ten-star scales. Surveys can be delivered through in-signature email, post-resolution email or website pop-ups, and a feedback analytics area helps teams understand the results. Connections are available for help desk and sales tools such as Zendesk, Freshdesk, Help Scout, Front, Kustomer, LiveAgent, Aircall and Pipedrive.

Nicereply is a commercial hosted product with a 14-day free trial that does not require a credit card, and a 30-day money-back guarantee. It suits customer support and customer success teams that already work in a help desk and want to track satisfaction trends over time.

Key features

One-click CSAT, NPS and CES surveys
Smiley, thumbs and star rating formats
In-signature and post-resolution email surveys
Website pop-up surveys
Customer feedback analytics
Help desk integrations such as Zendesk and Freshdesk

Good fit for

→Support teams tracking satisfaction after each ticket
→Customer success teams benchmarking NPS over time

Tags: csat; nps; customer-support; surveys; feedback; help-desk; saas

Nicereply: questions and answers

What is Nicereply used for?: Nicereply is a customer experience survey tool that measures CSAT, NPS and CES scores and plugs into help desk and support software. It is a good fit for support teams tracking satisfaction after each ticket and customer success teams benchmarking NPS over time.
How much does Nicereply cost?: Paid plans for Nicereply start at $79 per month, and there is no free plan. A free trial is available.
Is Nicereply open source?: No. Nicereply is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to Nicereply include Formbricks.
What are some alternatives to Nicereply?: Nicereply competes with AskNicely, Retently and Survicate. For open-source options, see Enlisted's ranked list of open-source Nicereply alternatives.