What is CustomerGauge used for?

CustomerGauge is a B2B account experience platform that collects NPS feedback at the account level and ties it to revenue and churn risk. It is a good fit for customer success teams tracking account health and manufacturers gathering feedback from distributors.

How much does CustomerGauge cost?

Paid plans for CustomerGauge start at $24,000, and there is no free plan.

Is CustomerGauge open source?

No. CustomerGauge is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to CustomerGauge include Formbricks.

What are some alternatives to CustomerGauge?

CustomerGauge competes with Medallia, Qualtrics and AskNicely. For open-source options, see Enlisted's ranked list of open-source CustomerGauge alternatives.

CustomerGauge: features, pricing and alternatives

About CustomerGauge

CustomerGauge is a hosted customer feedback platform designed for business-to-business companies. Rather than treating each survey response as an isolated data point, it groups feedback by account so teams can see how a whole customer relationship is going.

Its platform covers surveys and feedback capture, dashboards and analytics, and routing of feedback to the right teams for action. The vendor highlights account-centric NPS and revenue-based NPS, which connect scores to revenue, risk and financial outcomes, along with AI agents that turn survey signals into follow-up work. Industry pages address consumer goods, beverage, logistics, manufacturing, technology and services.

CustomerGauge compares itself with general survey tools and enterprise experience suites, arguing that B2B revenue needs a different approach than consumer research. It is a commercial hosted product sold through demos, suited to customer success and account management teams.

Key features

Account-level NPS surveys
Revenue-linked feedback analytics
Dashboards showing revenue at risk
Routing of feedback to responsible teams
AI agents for follow-up actions

Good fit for

→Customer success teams tracking account health
→Manufacturers gathering feedback from distributors

Tags: nps; b2b; customer-feedback; account-experience; churn; customer-success; saas

CustomerGauge: questions and answers

What is CustomerGauge used for?: CustomerGauge is a B2B account experience platform that collects NPS feedback at the account level and ties it to revenue and churn risk. It is a good fit for customer success teams tracking account health and manufacturers gathering feedback from distributors.
How much does CustomerGauge cost?: Paid plans for CustomerGauge start at $24,000, and there is no free plan.
Is CustomerGauge open source?: No. CustomerGauge is proprietary (closed-source) software and can't be self-hosted. Open-source alternatives to CustomerGauge include Formbricks.
What are some alternatives to CustomerGauge?: CustomerGauge competes with Medallia, Qualtrics and AskNicely. For open-source options, see Enlisted's ranked list of open-source CustomerGauge alternatives.